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Level 1

Quickbooks POS 2018 Downgrade

Reports continue to display incorrect information.  Inventory item list modified to display items and general ledger names, quantity, alternate lookup, etc.  Item general ledger name shows no name, but when I go into the actual item record there is information in the field for general ledger accounts.  This is a real problem as I have a discrepancy in inventory value between Quickbooks POS18 and Quickbooks Financial Pro, and I am looking for errors.  Please provide any information available to address this problem.  This upgrade for POS has not been effective. 

1 Comment
QuickBooks Team

Quickbooks POS 2018 Downgrade

Thanks for bringing this matter to my attention, saemw14.


I'm here to help you correct the information showing up on your reports and get this matter straightened out right away.


Issues like this can occur when the upgraded version of QuickBooks wasn't able to update to the latest release patch. To fix this, let me walk you through the steps on how to update the program:

  1. Click the Help menu.
  2. Select Software Updates, then Check for Updates.
  3. Choose the Update now radio button, then click OK.
  4. When the update is complete, close QuickBooks and restart your computer.

All of this information and more is available in our guide on how to update Point of Sale to the latest release for your benefit. When your computer has rebooted, open QuickBooks and check your reports.


If the issue persists, I would recommend reverting the reports to refresh their data. The steps below with guide you with the process:


To revert the modifications on a report

  1. From the Reports menu, choose the appropriate options to pull up the report.
  2. Select Modify.
  3. In the Modify a Report window, click the Revert button.

By doing this, you'll be able to reopen the reports and add the modifications again to ensure that they will display the correct information.


Please keep in touch with me here if there's anything else you need, I want to ensure your success. Thanks for reaching out, I look forward to hearing from you in the near future.

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