cancel
Showing results for 
Search instead for 
Did you mean: 
usermark-fellman
Level 1

Quickbooks self employed. I entered time w/ "TimeBETA". I created an invoice for 5 items. Problem so i deleted invoice. Now the items say "billed" and i cannot add them to a new invoice. Help?

 
3 Comments 3
Kristine Mae
Moderator

Quickbooks self employed. I entered time w/ "TimeBETA". I created an invoice for 5 items. Problem so i deleted invoice. Now the items say "billed" and i cannot add them to a new invoice. Help?

I've checked our records and haven't seen any cases the same as yours, Usermark-fellman.

 

I've also replicated your concern. Then, I was able to delete and recreate the invoice without any issues. The unexpected behavior can be caused by too much cache. Let me help you resolve this. 

 

We'll start by logging into your account through a private browser. It's the best place to identify web issues. These are the shortcut keys:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you can create an invoice successfully using the private browsing session, go back to your regular browser and clear its cache to refresh the program. We advise our users to delete them periodically. 

 

Also, you can use a different browser to narrow down the issue.

 

Get back to this thread if you need more help with this. The Community is available 24/7. Take care!

usermark-fellman
Level 1

Quickbooks self employed. I entered time w/ "TimeBETA". I created an invoice for 5 items. Problem so i deleted invoice. Now the items say "billed" and i cannot add them to a new invoice. Help?

This reply makes sense but unfortunalely it did not solve my problem. Can’t get rid of “billed” on tasks from the deleted invoice. Tried clearing the cashe and using firefox and chrome. Any other ideas?

JessT
Moderator

Quickbooks self employed. I entered time w/ "TimeBETA". I created an invoice for 5 items. Problem so i deleted invoice. Now the items say "billed" and i cannot add them to a new invoice. Help?

Hi Mark,

 

Currently, a time entry will retain its BILLED status even after deleting its invoice. What we can do is delete and recreate it.

 

Thanks for sharing this observation with us while the feature is still in the Beta stage. I would encourage submitting your feedback by clicking the Give feedback hypertext on the upper-right side of the Time section.

 

If you have other questions in mind, feel free to go back to this thread.

Need to get in touch?

Contact us