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brucecamillo
Level 1

Raising the monthly fee from $49 to $70 is a 43% increase, I didn't see an increase in service, looks like price gouging to me. I'll notify my attorney.

 
2 Comments 2
MJoy_D
Moderator

Raising the monthly fee from $49 to $70 is a 43% increase, I didn't see an increase in service, looks like price gouging to me. I'll notify my attorney.

Hello, @brucecamillo.

 

There are several reasons the amount of your monthly billing increases. Either you subscribed to payroll or you had a promotional discount that has expired. Subscribing to payroll has an additional charge since it is an add-on service.

 

You can check our products and pricing through this link: https://quickbooks.intuit.com/pricing/.

 

Also, you can review your subscription rates and charges within your account.

 

Here's how:

  1. Go to the Gear icon and select Account and Settings.
  2. Select Billing Subscription.
  3. Click View Payment History.

It'd also be best to contact our Customer Support Team so they can pull up your account in a secure environment and check this charge. 

 

You can do it by going to the Help icon at the top right of your QuickBooks Online (QBO) account. See this article for detailed guidance: Contact the QuickBooks Online Customer Support team.

 

If there's anything else I can help you with, please let me know in the comment section. I'll be always around ready to help.

Fiat Lux - ASIA
Level 15

Raising the monthly fee from $49 to $70 is a 43% increase, I didn't see an increase in service, looks like price gouging to me. I'll notify my attorney.

@brucecamillo 

Your discounted period may be expired and you have to pay the regular price now. If you wish to get the lower price, you will need another effort. Utilize the 3rd party tool to migrate your data between QBO accounts.

https:// transactionpro.grsm.io/qbo

 

Once you are ready to proceed, open a NEW QBO account with the current discounted plan. You may get a discounted price for up to 6 months. 

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

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