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Experienced Member

A new blank bill opens after clicking pay selected bills when paying the bill via opening the bill and clicking pay bill. I want this to stop. Please help.

 
4 Comments
QuickBooks Team

Re: A new blank bill opens after clicking pay selected bills when paying the bill via opening the...

Let's perform some steps to stop a new blank bill opens automatically after paying the transaction, rmorrow.

 

To see if you're having a problem with only one file and not the program itself, you can open a sample company file. Then, try paying the bill again.

 

You can also open the file from a different location to check if the problem might be coming from a damaged folder.

 

If it works, you can run the Rebuild Data and Verify Data utility on the file you're working on. This helps us fix any damaged data in your company file.

 

For the steps and details, you can check out the Resolve data damage on your company file article.

 

If the same thing happens, try repairing the software to fix any damaged components.

 

Here's how:

 

  1. Click the Start button.
  2. Choose Control Panel.
  3. Go to Programs and Features.
  4. Choose QuickBooks.
  5. Click Uninstall/Change.
  6. Choose Continue, then click Next.
  7. Select Repair, then click Next.
  8. Click Finish.

Then, download the latest QuickBooks release before paying any bills.

 

Just hit the Reply button below if you need anything else with paying vendors payment. I'm always here to help.

Experienced Member

Re: A new blank bill opens after clicking pay selected bills when paying the bill via opening the...

Hello,

 

Thank you for the reply.  This is happening across multiple computers and multiple quickbooks installs.  All of them have Quickbooks 2020.

Experienced Member

Re: A new blank bill opens after clicking pay selected bills when paying the bill via opening the...

Hello RCV,

 

Thank you for the reply.  This is happening across multiple computers that all have QuickBooks pro 2020 on them.

Highlighted
QuickBooks Team

Re: A new blank bill opens after clicking pay selected bills when paying the bill via opening the...

I can see that RCV have already provided the basic troubleshooting steps to fix this behavior, rmorrow.

 

If the shared steps didn't resolve the issue when trying on one PC, please contact or Support. They can use a screen-sharing tool to gather more data and investigate this further.

  1. Click Help located at the top.
  2. Choose QuickBooks Desktop Help.
  3. Enter a brief description of your issue and click Continue.
  4. Choose from Message an Agent or Talk to a Specialist.

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