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Level 1

Automatic Late Fees

How is there no option to tack on late fees automatically after the due date of the invoice – as many of us are saying, having to go back and do this manually is a total waste of our time. How can we get around this ASAP?
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QuickBooks Team

Automatic Late Fees

Thanks for joining the conversation, @jbto.


The automatic late fees feature is still under beta testing as mentioned by my colleagues. That being said, not all QBO users have the option yet.


Rest assured, this will be implemented to all customers in the coming months though we don’t have a specific time frame. Our Product Team is gathering data to ensure the function works for your advantage.


I’ll personally let you know if there are any changes by updating this thread. In the meantime, I recommend adding the fees as another line item on an existing invoice.


You can follow the steps shared above as reference or check out this article: Enter late fees or finance and service charges on the invoice.


Stay updated on the recent news and features by visiting our QuickBooks Online Blog


Let me know if you need anything else. I'm always here to help. Take care!

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Level 2

Automatic Late Fees

Months ago after lots of time on the phone, I got through to someone at Intuit support (Michael, case [removed]), who, after a bunch of research, told me that this should be implemented probably by end of July. 

 

This is a hugely important issue; can you please dig a bit harder to get a more exact timeframe for rollout?

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Level 1

Automatic Late Fees

I really wish I would have known this before switching from FreshBooks. They've had this feature for literally YEARS.

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Level 1

Automatic Late Fees

Following this - I do not understand how it takes this long to roll out this functionality.
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Level 1

Automatic Late Fees

It's now September 2019, and I'm also very interested in implementing this feature. Is there any update on when this will be available, or an OPT IN for users like myself to join the Beta knowing that there may be minor bugs?

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QuickBooks Team

Automatic Late Fees

Hello there, @andrewbley.

 

At this time, the automatic Late Fee calculation feature is currently under Beta Testing. Our Product Developers are currently testing this option before they fully release it. 

 

However, I recommend reaching out to our QuickBooks Online Support if ever you need help in the future that need to discuss sensitive information.

 

Here's how:

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

Keep me posted if you have any other QuickBooks concerns, I'm available to help you. Have a good one!

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Level 1

Automatic Late Fees

This option appears to be missing in Quickbooks online. There is no late fee option under Account and Setting  - Sales.

 

This does not work:

 

  1. Go to the Gear icon.
  2. Select Account and Settings.
  3. Go to Sales
  4. Select Late Fees.
  5. Check the box to turn on late fees.

Are there some update instructions?

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QuickBooks Team

Automatic Late Fees

Hello there, @ashahrest.

 

As of now, the Automatic Late Fee feature is still under Beta Testing. While the full implementation of this feature to all customers isn’t currently in our development road-map. We are working on big improvements that will be helpful for most of our customers, and you’ll see those rolling out soon.

 

In the meantime, you can create a service item for the Late Fee and manually add it to the Invoice or Sales Receipt. 

 

To create a service item, here's how:

  1. Co to the Gear Icon.
  2. Choose Product and Services.
  3. Click New.
  4. Select Service.
  5. Enter the service item detail.
  6. Click Save and Close.

To learn more on how to manage late fees in QuickBooks, you can read through these articles:

Lastly, stay updated on the recent news and features by visiting our QuickBooks Online Blog.

 

Feel free to drop a comment below if you have other questions. I’m just a few clicks away.

 

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Level 1

Automatic Late Fees

First, thank you for finally implementing this feature.  I remember when I worked for QBO at the launch of the Harmony design language that it was one of the most requested features.  You rock!

 

Question though, it's been a year since the support article released discussing how to use it.  If it's not on the roadmap for release and is still in beta, wouldn't it be prudent to mark that article accordingly?  If it said Beta somewhere on it customers would feel less excluded than the current "some people have it, you don't" that is currently there.  I know it doesn't say that verbatim, but it feels that way when reading it.

 

Again, thank you for the feature work.  I'm thrilled to see it coming at all!

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QuickBooks Team

Automatic Late Fees

Hello there, @theKVD.

 

Allow me to step in and share some additional information about the Automatic Late Fee feature in QuickBooks Online (QBO). 

 

I'm glad that you already have the option to turn on the Automatic Late Fee feature in your QuickBooks account, which will help apply late fees conveniently.  

 

When the automatic late fee feature implemented, our engineers created the article for additional reference to those customers, like yourself, who have this feature. Though, I appreciate your feedback to include the Beta information in the article. It will surely help our Development Team decide on how best to improve QuickBooks articles. 

 

Please know that you're always welcome to post again if you have any other questions about the automatic late fee feature or any QuickBooks related. The Community will always here to help you out. 

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Level 1

Automatic Late Fees

So it has been almost a year now.  Any idea on how much longer until this feature is released?  According to support there is no available time table.

 

 

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QuickBooks Team

Automatic Late Fees

Hello there, IH2O. 

 

Yes, we don't have a specific time-frame yet as to when it'll be fully implemented. Meantime, you can add Late fees as a non-inventory or service item. 

 

Let me show you how: 

  1. Go to the Gear icon and click Products and Services
  2. Click the New button. 
  3. Select either Non-inventory or Service as the item type. 
  4. Fill out the information and the income account. 
  5. Hit Save and close

You can pull up the Product/Service QuickReport to see all the transactions associated to these items.

 

Thanks for your patience while we're working on with the implementation. You can always drop by here if you need anything else. 

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Level 1

Automatic Late Fees

@Catherine_B Please stop suggesting manually doing it as an option. That is not an option. 

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Level 1

Automatic Late Fees

Exactly.

 

I need this to work.  What other accounting software has it?

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QuickBooks Team

Automatic Late Fees

Hello there, @coastaltt.

 

I can see the importance of being able to have a late fee option for your business. However, our developers are still rolling out this functionality by batch.

 

This opportunity has been assessed and taken care of. To stay current with our latest news, updates, and releases, I encourage you to visit our QuickBooks Online Blog

 

Your patience while this has continuously processed is much appreciated.

 

You got me here if you have any other concerns. I'm always ready to lend a hand.

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Level 1

Automatic Late Fees

Thank you for the update and we appreciate that this is moving along quickly since it reflects very poorly on us and much more poorly so on your software when we have to scribble in a line item that says late fee after payment due date then try to keep it up to date when sending out reminder invoices.

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Level 1

Automatic Late Fees

According to this thread, it's been over a year. I have the plus membership and don't have this feature either. Why not?

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QuickBooks Team

Automatic Late Fees

Hi Jack,

 

Our engineers are working on this. However, they don't provide a turnaround time as to when this be implemented to all companies.

 

In the meantime, you can add the a late fee as another item on an invoice or create a separate transaction for it. 

 

Please check out our blogs to know the latest features in QuickBooks.

 

Let me know if you have questions.

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Level 1

Automatic Late Fees

Jess,

 

Thanks for the reply, but it doesn't help and sounds like a broken record. Instead of answering my post, I would suggest you review the thread before providing your solution. This feature was released to a select few (BETA) over a year ago and almost every instance of inquiry is responded with the same useless solution. Please, just provide the feature.

 

I still believe QuickBooks is the best solution out there all things considered, which is why most of us will continue to use it.

 

ATTENTION All QuickBooks Support Staff: Please put yourselves in our shoes (customer service)

 

Do not respond to this post. Please, just provide the feature.

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Level 2

Automatic Late Fees

While at it, please also see if it is possible to provide another option to do a late fee run only at the end of the month instead of through the system automatically.

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QuickBooks Team

Automatic Late Fees

 
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QuickBooks Team

Automatic Late Fees

Thanks for joining this thread, @EliteEden. I'll surely take note of your ideas and add this to our existing requests. Rest assured that our engineers will take a look and review all our suggested plans. 

 

For future reference, you can visit our QuickBooks Support site. You can find articles and video tutorials to help you get answers to your product-related concerns. 

 

Feel free to message us again if you need help. We're always glad to assist. 

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Level 1

Automatic Late Fees

Those of you that do not have the BETA feature for automatic late fees available, should be grateful.  It doesn't work - the fact is, the feature ruined about 50 of my online invoices by adding the $10 Late Fee to the late invoice and changing the Sales Tax from 8.25% to ~ 6.50 % - basically corrupting the invoice.  In the attached screen shot, you can see where the City portion (1.75%) and the Mdd District portion (.25%) were dropped from the invoice.  The state portion (6.25%) was updated from $9.38 to $10.00 and the Mdd portion added to the invoice, (changing from 38¢ to 40¢), but the City was entirely omitted.

 

- in tears

 

 

 

QuickBooks Team

Automatic Late Fees

Thanks for reaching out to the Community, @dcycAdmin. I want to ensure that you get the assistance you need with the automatic fees.

 

Given the sensitive nature of payments and information related to sales tax, I recommend reaching out to the QuickBooks Online Customer Support team by phone or chat. They can pull up your account in a secure environment and assist in determining how the rates were calculated. Here's how to reach them:

 

  1. Sign into your QuickBooks Online account.
  2. Click the Help icon in the upper right of the screen.
  3. Select Contact US on the pop-up. 
  4. Enter your question in the How can we help? field and choose Continue
  5. Click Get a callback or Start messaging.
  6. Enter your contact information.
  7. Select Call me or Send Message.

 

 

I'm also including an article with an overview of this feature: Setting up and applying automatic late fees.

 

Should you have questions or need anything, I'm just a comment away. Take care.

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