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yangzhangusa
Level 1

What it qb customer service phone number?

what it qb customer service phone number?
4 Comments 4
Catherine_B
QuickBooks Team

What it qb customer service phone number?

Good day, yangzhangusa.

 

I'm here always ready to help you with the questions you have about QuickBooks Online. You can provide me with more details about what you were experiencing, and I'll be happy to sort things out with you.

 

The best way to reach our support team is to sign in to your account. Let me show you how:

  1. Select on Help at the upper-right.
  2. Click on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Click on Let's talk.
  5. Select the best way you'll want to connect with us.

I have here a link that you can visit about some helpful articles that contain information on how QBO works: Get started with QuickBooks Online.

 

Feel free to leave a reply below. I'll keep an eye on your response. You take care and wishing you all the best.

dianeccher1106
Level 1

What it qb customer service phone number?

I tried the suggestion of going to help but cannot log in to my account. 

The message is "The file you specified cannot be opened. Make sure that it is not being used by another program or a "read only" file."

The windows error was "this file exists."

I cannot open or closed anything or toggle to help or anything else.

Diane Eccher

J. Gatto & Sons, Inc.

[removed]

[email address removed]

 

 

 

Just_me
Level 11

What it qb customer service phone number?

@dianeccher1106   Try this 

While you're at it, remove your phone number from this thread.  You're only opening yourself up to fraud, by posting it. 

 

https://quickbooks.intuit.com/learn-support/en-us/help-article/account-management/get-help-sign-quic...

LeizylM
QuickBooks Team

What it qb customer service phone number?

Hi there, dianeccher1106.

 

It's my priority for you to be able to log in to your QuickBooks file successfully. 

 

Are you trying to open a QuickBooks Desktop company file? If so, this error is caused when the file that you want to access is not found in the system. It can also occur if it is used by any other user.

 

Here are a couple of ways to resolve this error:

 

Step 1: Close the program and restart your computer. Then, right-click the QuickBooks Desktop icon and select Run as the Administrator.

Step 2: Make sure to download the latest product updates to ensure you have the most recent update of QuickBooks.

 

If you're still having the error message, proceed in updating your Windows Permissions:

 

  1. Go to your Windows Start menu and search File Explorer, then open it. 
  2. Find your QuickBooks program file, right-click your QuickBooks program (QBW32.EXE) file, and select Properties.
  3. Select Security, then Edit and Add. This is to set Everyone.
  4. In the Security window, select the checkbox for Full control and then select OK.
  5. Select Add again. In the window, type in "Users" and then select OK.
  6. In the Security window, select the checkbox for Full control and then select OK.
  7. When you're ready, select Apply and then select OK to close your settings.

 

You can check out this article for more detailed steps:  Resolve the file you specified cannot be opened errors.

 

As always, you can contact our QuickBooks Support team if you need assistance with the steps. They'll be able to pull up your account in a secure environment and help you navigate using one of their tools.  

 

I'm always here if you still have questions with your file and or anything else, by leaving a comment below. Take care and have a wonderful day. 

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