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disappointed1
Level 2

Can anyone tell me what happened to the "save and close" option on the invoices? It disappeared. I only see "save and new", "save and send" and "share the link". ???

 
1 Comment 1
JamesDuanT
Moderator

Can anyone tell me what happened to the "save and close" option on the invoices? It disappeared. I only see "save and new", "save and send" and "share the link". ???

Let see where did the Save and close option go, disappointed1.

 

I tried creating a transaction on my account, and I can still select the Save and close option. There's a possibility that this is a cache-related concern. Though cache helps your browser or device's background processes run smoothly, it can also cause unexpected results when piled up. Here's how to do it's troubleshooting: 

  1. Open a private browser and log in to your account. It uses but doesn't store cache.
  2. If you're able to select Save and close when saving the transactions, we can go back to your regular browser and clear the cache.
  3. Other supported browsers are good alternatives, too. Each of them uses a different cache.

Let us know how this goes so we can further assist you in saving your transactions. have a great day!

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