Your feedback matters to us, @khs.
Letting us know what works best for you will let our Product Team know what they need to consider in future product updates.
In the meantime, you can look for a third party application that can support this feature while our Product Team continues to work on this request. You can check out our QuickBooks Apps to find the best app for your business.
If there's anything else you need, do let me know. I'll be here to help however I can.
Ok, thanks for getting back to me quickly.
But what kind of answer is that?
Is there an app that can provide a workaround, and if so, let me know which one.
It is a bit senseless to throw this out without stating which app would do that.
Otherwise this is just a useless answer, many words without saying anything.
It seems there are a lot of those, looking through the various responses to users' requests and questions.....
Allow me to step in, khs.
Here in the Community, we are unable to recommend which specific third-party application to use.
You can view available apps that are most compatible with QuickBooks on the Intuit Marketplace website provided by my peer, LilyC.
Know that we recognize that each company has unique needs, and I can see how this feature would benefit and empower your business. Don't worry, I'll personally submit feedback directly to our product developers.
By sharing your idea here, our developers are pushing through the envelope to improve the product's features to meet your needs.
In the meantime, I suggest checking back for any enhancements and announcements through these links:
We hear you. I'll be sure to update this thread if I hear any changes about your input.
Keep me posted if you have any questions. I'll do everything I can to answer them. Take care.
When will this feature be available? This seems like such an oversight. I signed up today and will likely cancel solely due to this reason.
Allow me to provide some updates regarding feature requests in QuickBooks Online.
At this time, there isn’t a specific time frame as to when this feature be available. Our development team is constantly working to improve the product and appreciates the help of users in bringing things like this to their attention. I've already taken note of your suggestion and will inform you whenever we have it available for our users.
I can pass along all the suggestion you have to the appropriate channels so you're able to reach a point of resolution as quickly as possible. As soon as an update is received, I will be happy to update this thread and let everyone know so that you can enjoy this feature.
For now, I'd encourage you to visit our QuickBooks Blog, so you'll be updated with our latest news and updates including product improvements. Just go to https://quickbooks.intuit.com/blog/.
If you need more help with QuickBooks Online in the future, feel free to reach out to us. To reach us, please follow these steps:
The Community is around the corner if you have more questions about QuickBooks. Have a nice day.
This Q&A trail indicates that Quickbooks doesn't have an answer but it should be a HIGH PRIORITY to fix! I have Quickbooks Online and started the question and clearly many of us are feeling the pain.
For others my workaround has been to generate the invoice, then I manually send it from my email to the customer. In this way I circumvent Quickbook's invoicing email feature as it simply doesn't work for my customers. One directly told me they missed it b/c it came from quickbooks and asked that I send it vs. quickbooks. Similar to other's comments, this is a very very poor solution so if others have found anything that works for Quickbooks Online please share. Thanks
I am a new QBO user and have only just realised that the Sent address for the invoices I have been sending out is not "me" so if the admins in the recipient companies are replying it goes nowhere.
I had foolishly assumed it was sending them from "me" because why would it be doing anything else.
I now find this is isn't just a setting thing I have wrong but a problem that people have been asking about for ages.
I am struggling to understand why this is being referred to as a new "feature". It should have been doing it this way in the first place and the "from" email address to use is already available in the my settings. I am a developer and this doesn't feel like a "big thing" to do.
The only workaround I can think of is to change all my customer "to" addresses to be "me" and then forward on the invoice email I then get to the relevant company. The "invoices" in the system will think they have been "sent" and await payment as normal (I guess). Not sure if the "link" button will still work but hopefully it will and I doubt my business clients would be doing it that way anyhow.
This process is creates a serious headache though and could easily result in a mistake.
Really disappointed, I thought I looked carefully at the various accountancy options available before I chose QBO and I am now wondering if I made a mistake. I only have a small amount in the system so far so I could probably ditch it and go elsewhere.
Hello there, @simon15.
I appreciate you for joining in this thread and for sharing another option to change the sender email address for invoices. The workaround will help a lot of customers who are also having the same issue.
Please know that the Community is a one stop shop for help about QuickBooks. You can post anytime if you have questions or want to share your best practices using the product.
Rest assured, I'll keep you posted for any updates through this thread. Also, you can keep up with feature releases and product updates at the QuickBooks Blog.
Additionally, there are video tutorials and articles designed to help users familiar with QBO features such as invoicing, payroll and banking. You can access them at the following links:
Please also know that the Community is always has your back if you have any other questions. Take care.
Hi Simon, if you find a good workaround or a different solution please let us know. This is utterly frustrating for me. Currently I save a PDF of my invoice to my hard drive, then send the invoice from my email so that it is sent from me. QB will still match the payment to the invoice once payment is made, but it will not realize that I manually sent the invoice. Very easy though to make a mistake and just realized I forgot to send an invoice. I still can’t believe QB hasn’t address this issue given all the complaints. If you find another solution or provider please let us know as I’m not so wedded to QB that I can’t switch either.
I understand how useful it is to have the ability to use your personal email address when sending invoices through QuickBooks. As of this time, saving a PDF of your invoices and sending it manually through your email service provider is the best way we can consider right now.
But I want to let you know that your voice matters and I'm submitting your feedback directly to our engineers. For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on.
Please feel free to post any questions you have below. The Community is always here to help out.
This is completely frustrating. I also have to save the invoice as a .pdf and then attach to an email. I work in a preschool so doing this for nearly 100 students every month is a time consuming pit of frustration. Something needs to change with QBO quick or they will lose a lot of clients. We thought QBO would be a more efficient way of stramlining things but it is proving to be much less functional and user friendly than other services available to small businesses.
It looks like they fixed this for invoices... kinda.
There is now a drop down to add a gmail address to send from when you are sending an invoice.
... but it is still missing when sending a Customer Statement.
This should really be a system wide feature!
Please make this available for not only gmail e-mails but also IMAP (i.e. e-mail hosting other than G-Mail solely). Thanks.
Hey there, milwaukeecandleco. It's nice to hear your suggestion.
I'm going to raise this to our product developers so adding the Internet Message Access Protocol (IMAP) might also add as one of the options when sending an email.
For now, you'll want to check our blog and get updated with our newly released features.
Just tap on me if you need help with QuickBooks. I'll be right here.
The fix needs to accommodate different email services. I use a fairly common one - Microsoft Office 365 for Business - which I'm sure many others do to so while having a gmail option is a step in the right direction it is irrelevant for many.
Yes, this needs to be fixed asap. What reputable business runs off just a Gmail email address? Allowing on Gmail email address in your "fix" is a slap in the face to those of us paying $$ for proper email and web hosting. Make this IMAP friendly. Why in the world would you assume our customers want to receive an email from us but it states it's from you? Free advertising cutting my email out of it and sticking your quickbooks intuit name on it instead? Very disappointed in this product and I make sure all other business owners around me know how I feel about your sub-par current offerings.
I appreciate you explaining how it would help you out. While that feature isn’t currently in our development road-map, we are working on big improvements that will be helpful for the majority of our customers, and you’ll see those rolling out soon.
As mentioned by my peers, the option to replace the sender email address is currently unavailable. We’ll make sure to take note of your feedback and use it to improve the flow in sending sales forms in QuickBooks Online. I'd also recommend you visiting our Blog to learn what new updates are being rolled out, as well as additional references while working with QuickBooks.
Feel free to leave your comments below if you have other questions. I'm always here to help.
Realize that for everyone that takes the time to post an issue there are far, far more who don't. This is one of those OBVIOUS ones that doesn't require the need for thousands to let you know before it makes sense. Here is some feedback from one of our customers - again, what he is saying obvious. This isn't a cool new feature to add, it is simple, obvious, basic functionality that should be included.
It's super annoying (and should be corrected) that idstc's invoices/statements are sent from intuit instead of from an idstc accounting email address ..."
Hello, you don't need 5,000 people to report the obvious. BASIC FUNCTIONALITY - should've been part of the development in the first place. Read the posts, there is enough logical information regarding this flaw to get it done without the unnecessary delays and hardships that are occurring with an otherwise great product. This causes damage to our relationships with out clients - delays in payments, etc. It does not necessitate tons of users complaining to justify resolving.
The evidence speaks for itself. Please resolve this without giving us answers that necessitate multiple steps, costs, and our customers to have to do this and that. It is 2019. We and our customers are busy. This is NOT a complex thing to implement.
Hi there, @EDSF.
We appreciate your inputs and for sharing your sentiments about the ability of QuickBooks to change the email address to a personal one when sending out invoices.
This is already reported as we received feedback from other users who want to use this functionality too. I will personally take note of your feedback and will escalate this to our product engineers on your behalf. Rest assured that you will be heard.
For future reference, you can browse topics in the Community Help page to get answers to your questions.
As always, feel free to message us again if you have more questions related to this issue. We're here to help in any way we can. Have a great day ahead.
Has this oversite on the developers been fixed yet?