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Hi there, @Zippygal,
Great day and thanks for visiting the Community. I'm here to guide you through the right way of paying the credit card charges in QuickBooks. Here's how:
For more detailed steps, you can refer to this article: Set up, use, and pay credit card accounts. I'd also appreciate it if you can provide more details about how did you pay your credit card with a credit that wasn't due so I can provide additional information to resolve the issue.
I'm also attaching an article with some helpful information about the basic steps on how and when to void or delete a check or bill payments in QuickBooks Desktop. Read through: Void or delete a bill or bill payment check.
Feel free to comment below to add more information about your concern or if you have follow-up questions. We're always delighted to be of your service.
Hi there, @Zippygal,
Great day and thanks for visiting the Community. I'm here to guide you through the right way of paying the credit card charges in QuickBooks. Here's how:
For more detailed steps, you can refer to this article: Set up, use, and pay credit card accounts. I'd also appreciate it if you can provide more details about how did you pay your credit card with a credit that wasn't due so I can provide additional information to resolve the issue.
I'm also attaching an article with some helpful information about the basic steps on how and when to void or delete a check or bill payments in QuickBooks Desktop. Read through: Void or delete a bill or bill payment check.
Feel free to comment below to add more information about your concern or if you have follow-up questions. We're always delighted to be of your service.
Thank you so much for your help! That resolved my issue.
As to how I managed to use a credit that wasn't due to pay the credit card, this issue is laziness. Some years ago I had a similar circumstance and used the resolution for it but didn't clear out the mistake. I just need to go back into history and find out what I did and fix it and quit procrastinating!
Happy New Year!
Thank you, Katherine! This is exactly what I needed.
As to your question regarding how I managed to use a credit not due to pay this card. Well. It's called laziness. A while back (years) I had a similar problem and resolved that issue but didn't take care of the credit resulting. Now I have this credit hanging on to the card which I just ignore (not the best choice because, well, you know :(. ) I need to go back into history and correct that error so I don't have to "ignore" the credit and then end up using it when it's not due.
In general, is there a way to delete credits that are not due? I'm looking to clean up my act for the New Year.
Happy New Year!
Tammy
Hi @Zippygal,
Thank you for your prompt reply, as well as sharing an update on the status of your issue.
I suggest you reconcile this credit card account in question. This way, you can match your credit card statements and your credit card account in QuickBooks. Then you can identify the discrepancy and fix it.
Detailed steps for reconciling an account in QuickBooks are found in this article: Reconcile an account in QuickBooks Desktop.
Post a question below if you have anything else in mind, I'll get back to you.
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