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Connect with and learn from others in the QuickBooks Community.
Join nowHello @Quickdoor.
I'll be glad to walk you through the process on how to update your billing info in QuickBooks Online (QBO).
Simply follow these steps:
If you already followed these steps and still unable to update your billing info, I'd recommend using a private browser to access your account. There might be a cache build-up on it that's causing this behavior.
Here's how:
If you're able to successfully update your information, clear the cache in your web browser or try using a different supported browser. It could be a temporary issue with QuickBooks and the current browser that you use.
In case you need to get more accounting features in the future, simply check out this article: How to change your plan level in QBO.
Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help.
Hi Customer, @Quickdoor.
Hope you’re doing great. I wanted to see how everything is going about updating the billing info issue you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.
Looking forward to your reply. Have a pleasant day ahead!
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