Had this problem about a week ago, it seemed to be fixed but now the behavior is back. Each time I try and open a new tab, I get logged out. I've already tried "reset app data" and also clear cache. Clear cache gives me an error message that QB encountered an error and has to close.
Currently, we have an on-going issue where users like you get logged out when opening another tab in QuickBooks Online Desktop App.
Rest assured that this issue has been escalated to our engineering team and they're in all hands working to fix this as soon as possible.
In the meantime, you have the option to access your account through one of our supported browsers and do your business from there. To do so:
In addition, I'd recommend contacting our Customer Care Support so you'll be added to the list of affected users. Once added, you'll receive all available updates about this investigation through email. Let me show you how:
If in case you need to learn some easy steps for any of your "How do I" tasks, you can always visit our QuickBooks Online Help Articles page for reference.
We appreciate you patiently waiting as we fixed this for you so you can get back to business in no time. Please let me know if you have any other concerns.
It's getting WORSE. QB keeps losing the connection and has to relaunch. So now besides not being able to open an additional tab, my Desktop either becomes full of tiles that say "Our shoes came untied" or the app just closes and says an error was encountered and QB has to close.
What's going on?
Hello there, @spotlight,
The investigation status about the Desktop app keeps on kicking out when opening a new tab is still in progress. Also, there is a current investigation regarding the error you received when launching the app. Please know that our engineering team is actively working to get this issue resolved.
As an alternative, I'd still suggest accessing your QBO account using a supported web browser.
To ensure you're in the loop about the investigations' statuses and the resolution, I recommend you to contact our Customer Support Team. They can securely access your company and add it to the notification list. You can also perform the steps provided by my peer above on how to consult with our support team.
I appreciate your patience while we're working on this matter, @spotlight. I'm always here to help if you have other concerns.
Any update on this issue??? I can't understand what something so important it taking so long to fix. Besides not being able to open up a new tab ( a significant workflow barrier) the QB app will log me out if it goes idle for about 30 minutes instead of keeping me logged in like it used to.
They broke it, worked well for long time now they need to fix it.
I'm here to provide some additional information on your concerns regarding the QuickBooks app.
I know the importance of using the most convenient way to access QuickBooks for you and your business. Please know our product engineers are still working to fix the app issue and for affected users to get back on track as quickly as possible.
Our backend team is sending email updates to those users who are on the list who experience the problem. To ensure you get email notifications on this, I recommend contacting our QuickBooks Support Specialists.
Here's how you can reach them:
In case you need additional reference into the QuickBooks app, I'm also attaching the support article I recommend:
Please remember I'm always available anytime you need further help with using the QuickBooks app. The Community always has your back.