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Cannot open additional tabs, logs me out.

Had this problem about a week ago, it seemed to be fixed but now the behavior is back. Each time I try and open a new tab, I get logged out. I've already tried "reset app data" and also clear cache. Clear cache gives me an error message that QB encountered an error and has to close.

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QuickBooks Team

Re: Cannot open additional tabs, logs me out.

Hi @spotlight,

 

Currently, we have an on-going issue where users like you get logged out when opening another tab in QuickBooks Online Desktop App.

 

Rest assured that this issue has been escalated to our engineering team and they're in all hands working to fix this as soon as possible.

 

In the meantime, you have the option to access your account through one of our supported browsers and do your business from there. To do so:

  1. Open a browser app.
  2. Go to the QuickBooks Online Login page.
  3. Enter your login credentials.
  4. Click Sign in.

In addition, I'd recommend contacting our Customer Care Support so you'll be added to the list of affected users. Once added, you'll receive all available updates about this investigation through email. Let me show you how:

  1. Go to Help.
  2. Select Contact us.
  3. Enter Unable to Open a New Tab in the What can we help you with? field.
  4. Click Let's talk.
  5. Choose Start messaging or Get a callback.

If in case you need to learn some easy steps for any of your "How do I" tasks, you can always visit our QuickBooks Online Help Articles page for reference.

 

We appreciate you patiently waiting as we fixed this for you so you can get back to business in no time. Please let me know if you have any other concerns.

Not applicable

Re: Cannot open additional tabs, logs me out. -Getting WORSE

It's getting WORSE. QB keeps losing the connection and has to relaunch. So now besides not being able to open an additional tab, my Desktop either becomes full of tiles that say "Our shoes came untied" or the app just closes and says an error was encountered and QB has to close.

 

What's going on?

QuickBooks Team

Re: Cannot open additional tabs, logs me out. -Getting WORSE

Hello there, @spotlight

 

The investigation status about the Desktop app keeps on kicking out when opening a new tab is still in progress. Also, there is a current investigation regarding the error you received when launching the app. Please know that our engineering team is actively working to get this issue resolved. 

 

As an alternative, I'd still suggest accessing your QBO account using a supported web browser

 

To ensure you're in the loop about the investigations' statuses and the resolution, I recommend you to contact our Customer Support Team. They can securely access your company and add it to the notification list. You can also perform the steps provided by my peer above on how to consult with our support team. 

 

I appreciate your patience while we're working on this matter, @spotlight. I'm always here to help if you have other concerns. 

Not applicable

Re: Cannot open additional tabs, logs me out. -Getting WORSE

Any update on this issue??? I can't understand what something so important it taking so long to fix. Besides not being able to open up a new tab ( a significant workflow barrier) the QB app will log me out if it goes idle for about 30 minutes instead of keeping me logged in like it used to.

 

They broke it, worked well for long time now they need to fix it.

QuickBooks Team

Re: Cannot open additional tabs, logs me out. -Getting WORSE

Hello spotlight,

 

I'm here to provide some additional information on your concerns regarding the QuickBooks app.

 

I know the importance of using the most convenient way to access QuickBooks for you and your business. Please know our product engineers are still working to fix the app issue and for affected users to get back on track as quickly as possible.

 

Our backend team is sending email updates to those users who are on the list who experience the problem. To ensure you get email notifications on this, I recommend contacting our QuickBooks Support Specialists.

 

Here's how you can reach them:

 

  1. Log into your QuickBooks account.
  2. Click the Help option in the upper-right corner.
  3. Click the Contact us hyperlink.

In case you need additional reference into the QuickBooks app, I'm also attaching the support article I recommend:

 

QuickBooks App for Windows and Mac: General support.

 

Please remember I'm always available anytime you need further help with using the QuickBooks app. The Community always has your back.

 

Not applicable

Re: Cannot open additional tabs, logs me out. -Getting WORSE

Thanks to the Engineering team for getting this fixed.

 

Appreciate it!

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