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Create menu is gone

In quickbooks online, my menus under create (+) and the gear icon have disappeared.  I usually use the + write checks and print checks and they are gone.
1 Comment
QuickBooks Team

Re: Create menu is gone

Hello, @kbriganti.


The browser's cache may cause the issue about the missing Create (+) icon and Gear icon on your QuickBooks Online (QBO). For now, you can try the basic troubleshooting steps to narrow the cause of this unexpected behavior. I can help guide you on how.


First, access your account using a private browser or an incognito window. 

To open QuickBooks using a private browser, you can use either of these shortcut keys:


  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

If you're able to see the menus when logging in to QuickBooks using a private browser, I recommend clearing your browser's cache to start fresh and optimize its performance. For the detailed steps, you can check it here: How do I clear my browser cache and temporary Internet files?.


However, if you're getting the same experience, try switching to another supported browser to resolve the problem.


If the issue persists, I'd highly suggest getting in touch with our Support Team to check and investigate this further. For the support's contact information, you can check it here: Contact the QuickBooks Online Customer Support team.


In case you have any other QuickBooks concerns in the future, you can also read our help articles and look for the topic you need: Help articles for QuickBooks Online.


Let me know if you have any other QuickBooks questions. I'll be right here to help!

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