Thanks for posting to the Community, @Shari D.
A credit memo is a posting transaction that is applied to a customer's payment or reduction. It only transfers the total balance but not the individual transactions.
You can check the total bank deposit and click Find match. Check what transaction types are revealing in the Show drop-down list. It won't show a credit memo other than transactions on the list.
To resolve this, you have to exclude the downloaded total bank deposit that is 275 and then manually create a Receive payment and then linked it to the outstanding credit (credit memo).
Let me show you how:
- Go to Banking and then select Banking.
- Select For Review tab.
- Check the box of the downloaded bank deposit transaction.
- Under Batch actions, click Exclude selected.
Create a receive payment for the invoice amounting to 375.
- Go to + New and then select Receive payment.
- Check the boxes on the Outstanding Transaction and Credits.
- Hit Save and new.
I'll add this article as your reference, you can refer to this article on how to record refund in QuickBooks Online: Enter and apply credit memos and delayed credits in QuickBooks Online.
Please feel free to leave a message to this post for more questions. I'll be around to help. Stay safe!
