Hey there, innova_eyewear.
Thank you for posting here in the Community. I'm more than happy to post the steps on how to create a customer statement that includes open items. But it should automatically include a list of unpaid invoices. For that reason, I believe your best bet would be to contact our support team as they would be able to see what's going on and why your customer statements aren't including the open invoices. To reach them, follow these steps:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
If you have any other questions, feel free to post here anytime. Thank you and have a nice weekend.
