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Data Protect Unsuccessful back up

I am getting an error code #1013 when my back up fails...but the link to that code does not work, and I cannot find it by searching for it!  Any clue how to resolve this folks?  Thanks in advance!

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Community Manager

Re: Data Protect Unsuccessful back up

Hey @djgauthier

 

Lisa here, I'm one of the moderators.  Just wanted to let you know I moved your post over into our Questions about QuickBooks board so our agents can help you out.  

 

 

QuickBooks Team

Re: Data Protect Unsuccessful back up

Welcome to the QuickBooks Community, djgauthier.

 

I'm here to make sure you'll be able to get rid of the #1013 error code when trying to back up.

 

Let's run the IDP Diagnostic tool to help identify the cause of the error while trying to do a back up.

 

Here's how:

 

1. Right-click the IDP icon in the Windows System Tray.

2. Select About Intuit Data Protect.

3. Press and hold the Ctrl + F2 keys on your keyboard.

4. Choose Run Diagnostics.

 

For your reference, you can also follow the outlined steps in the article below:

 

Intuit Data Protect Backup Failed: Firewall or connection issue

 

If the problem persists, please contact Customer Support at 800-450-8475 Mon-Fri, 6 am to 8 pm, PT.

 

If you need more help concerning the error message, please don't hesitate to let me know. I'll be here to assist you.

HPJ
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Re: Data Protect Unsuccessful back up

Disregard this post.

HPJ
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Re: Data Protect Unsuccessful back up

I received error code 8991 today. Ran the diagnostics and it says Firewall. Well, there have been no changes to the firewall yesterday and the backup was just fine every day up until this morning. So what is code 8991?

QuickBooks Team

Re: Data Protect Unsuccessful back up

Hi there, @HPJ.

 

Thanks for joining us here in the Community. I'm here to help you get past the error code 8991 so you can back up your Data Protect successfully. 

 

Error 8991 usually occurs if QuickBooks detects an issue with a firewall or third-party security software, you will need to reconfigure the software and/or hardware to allow access to Intuit Data Protect files.

 

Since you've already done with performing the Diagnostic tool, let's go ahead and add Windows firewall ports so you'll be able to browse the internet and log in to secure websites, Intuit Data Protect should work.

 

Here's how:

  1. Go to the Start menu, then type Control Panel in the search field.
  2. Go to System and Security. Choose Windows Firewall, then select Advanced Settings.
  3. On the left side of the Advanced Settings window, select Inbound Rules. Choose New Rule from the right side of the same window.
  4. Enter the ports, then select Next.
  5. Follow the prompts.
  6. Follow steps 1-4 for Outbound Rules.

For more details in performing this procedure please refer to this article: Intuit Data Protect Backup Failed: Firewall or connection issue

 

I've includes some article that you can check out about IDP issues in QuickBooks: 

Intuit Data Protect backup incomplete

Troubleshoot Common Intuit Data Protect (IDP) Problems.

 

However, if the issue persists after trying these steps, I'd suggest reaching out to our Customer Care Team. They have the proper tools to check on your data and verify what's causing the issue.

 

To reach them: 

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. Click the issue or topic.
  4. Click the Green Phone button to see the support number.

Please know that the Community has your back should you have any questions. Wishing you and your business continued success. 

HPJ
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Re: Data Protect Unsuccessful back up

Thank you for your reply. I read the advice in the link you provided but:

My system is running Windows 10 and I am using McAfee Internet Security, so Windows firewall is off. I also don't have Internet Explorer but Microsoft Edge (which I don't use). As stated before, the backup worked previously until this morning with the firewall settings I had. There were no changes made to the firewall rules yesterday. Intuit Data Protect is allowed in McAfee Firewall using the designated ports. Also, the ports 80 and 443 are open according to McAfee firewall.

QuickBooks Team

Re: Data Protect Unsuccessful back up

Thanks for getting back to us, HPJ.

 

I appreciate you taking the time to try out the steps provided by my colleagues @AlcaeusF and @BettyJaneB. In order for us to further investigate the Error code 1013 that you're getting, I'd recommend reaching out to our Care Support Team. They can review your account and will take a closer look as to why you're unable to back up your company file using Intuit Data Protect.

 

You can find contact information here: https://help.quickbooks.intuit.com/en_US/contact.

  1. Choose QuickBooks Desktop.
  2. Click the issue or topic.
  3. Click the Green Phone button to see the support number.

Should you have additional questions about creating back ups using IDP or anything concerning QuickBooks, please leave me a reply below so I can get back to you.

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