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Experienced Member

Delete a client from Your Practise Client List in QBOA

Trying to delete and getting the following message

This client cannot be made inactive because it has sub clients.

Can not find any sublcliens in INACTIVE clietns for the client.
Please cold anybody help me with this?
QuickBooks Team

Re: Delete a client from Your Practise Client List in QBOA

Hello alchuikov,


Have you tried accessing your account via private browser and making the client inactive?


Just press CTRL+SHIFT+N and then log in to QuickBooks. Then, try deleting the client again.

If you're able to make it inactive, you can go back to your main browser and clear your browser's cache.


Also, using a different browser can be an option, too.


If you're experiencing the same, please contact our Customer Care Support so we can investigate further.


Get back to me if you have further concerns. I'll be here to help.

Experienced Member

Re: Delete a client from Your Practise Client List in QBOA

Hi Shiella,

The issue is that i can not use Private (incognito mode) in my browser.

I always use VPN to get access to my profile because i get the following error if don't do it


This page isn’t working didn’t send any data.

I can work with other cloud systems like Xero, Zoho, Odoo in a normal mode of any browser and ONLY with QBO i have such issues.
Used different PCs ( with windows 10 as OS) and different Internet providers - the same error.
And only when i use VPN i can use QBO (it makes my work a little bit slower but it least it works)
I escalated the question earlier but nobody from QBO team could help solve the issue.
Can you assist me with this as well.
Regarding the customer removal.
Tried one more time by using the different browser - the same issue.
Please advise.
Thank you.
QuickBooks Team

Re: Delete a client from Your Practise Client List in QBOA

Hello, alchuikov.


I appreciate the steps you’ve taken to fix the issue.


Since you’re still unable to remove it, let’s first make sure to delete all projects associated with this client. Also, remove the client from your Wholesale billing. Once done, try to delete the client again then log out and log back in to your QBOA account.  


If you’re still unable to delete the client after following the steps above, I’d recommend contacting the support team again for further assistance:

  1. Click Help at the top.
  2. Select Contact us.
  3. Enter your concern under How can we help?
  4. Click Continue.

Make sure to reach them out during their business hours (5:00AM-7:00PM (PST) Monday - Friday. 6:00AM-3:00PM (PST) on Saturday).


Drop by again if you have other questions about QuickBooks.