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affinitillc
Level 1

Does anyone know where to find receipt snap in the mobile app for iOS 14.4.2? It’s just gone for me.

 
Solved
Best answer April 11, 2021

Best Answers
ShiellaGraceA
QuickBooks Team

Does anyone know where to find receipt snap in the mobile app for iOS 14.4.2? It’s just gone for me.

Welcome to Community, @affinitillc.

 

I have some idea about how to view the receipt snap. Let's start by resetting your app data as our first troubleshooting step. Let's go to your account to see it.

 

Here's how:

 

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

 

 

After that, go back and check the receipt snap again. If it doesn't work, I recommend doing a full reinstallation of the app. The steps below will help you accomplish this: 

  1. Long press on the QBO app and wait for it to jiggle.
  2. Press the minus (-) icon and then tap Delete App to uninstall.

 

To reinstall:

  1. Tap the App Store on your iPhone and sign in using your iTunes credentials.
  2. Search for QuickBooks Online for iPhone.
  3. Choose Free and then Install.
  4. Sign in using the same QuickBooks Online company credentials.
  5. Choose the QuickBooks Online company file.

 

If you need help with other tasks in QBO, just click this link here to go to our general topics with articles. Choose from topics that fit your concern.

 

Feel free to drop a comment below if you have other questions or concerns with receipt snap. I'm always here to help. Take care and stay safe.

View solution in original post

2 Comments 2
ShiellaGraceA
QuickBooks Team

Does anyone know where to find receipt snap in the mobile app for iOS 14.4.2? It’s just gone for me.

Welcome to Community, @affinitillc.

 

I have some idea about how to view the receipt snap. Let's start by resetting your app data as our first troubleshooting step. Let's go to your account to see it.

 

Here's how:

 

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

 

 

After that, go back and check the receipt snap again. If it doesn't work, I recommend doing a full reinstallation of the app. The steps below will help you accomplish this: 

  1. Long press on the QBO app and wait for it to jiggle.
  2. Press the minus (-) icon and then tap Delete App to uninstall.

 

To reinstall:

  1. Tap the App Store on your iPhone and sign in using your iTunes credentials.
  2. Search for QuickBooks Online for iPhone.
  3. Choose Free and then Install.
  4. Sign in using the same QuickBooks Online company credentials.
  5. Choose the QuickBooks Online company file.

 

If you need help with other tasks in QBO, just click this link here to go to our general topics with articles. Choose from topics that fit your concern.

 

Feel free to drop a comment below if you have other questions or concerns with receipt snap. I'm always here to help. Take care and stay safe.

View solution in original post

affinitillc
Level 1

Does anyone know where to find receipt snap in the mobile app for iOS 14.4.2? It’s just gone for me.

Deleting the app worked!

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