God day, peggyfarrell175.
Some features in QuicBooks Online aren't available in other versions. One of those is the customer types. The option to assign a customer type is only available in QuickBooks Online Plus and Advanced. You'll want to upgrade your subscription so we'll be able to group your customers into different segments.
You can also check our Plans & Pricing page to see all other features of different versions.
In addition, you can read this guide in setting up and assigning customer types in QuickBooks Online.
Please comment below and tag me if you need more assistance. Have a wonderful day!
