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Community Explorer **

Emailed invoices are being cut off

My email invoices are being cut off along the right side - meaning that my clients can't see what they owe me.

1.  Until this week  I had no problem.  I have been using QB desktop for 20+ years and emailing invoices every week.  

2.  I am on QB Pro 2017

3. Yes, my system has done the latest Microsoft updates.
4. Yes, I have uninstalled and reinstalled the appropriate printer driver.

5. Yes, I have rebooted. 

6. When I print or print preview, I see the full invoice.  

Any solutions?

10 Comments
Moderator

Re: Emailed invoices are being cut off

Thanks for reaching out to the Community, Lise46.

 

Since you're able to view the invoice with no problem, the issue may be on the client's end. If that's the case, have them update their PDF viewer to it's latest version. If they've already downloaded and installed Adobe Acrobat Reader, have them set it as their default PDF viewer.

 

You can share this article with them for the detailed steps on how to do it: Set Adobe Reader as your default program.

 

Once done, have them preview the invoices again to double-check.

 

Just in case, I'm also adding this article for future reference: Troubleshoot PDF problems with QuickBooks Desktop.

 

Please let me know if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Take care!

Community Explorer **

Re: Emailed invoices are being cut off

6 clients all reported the same problem after the same invoice run, none of whom had the problem previously.   I resent to them individually, all had the same problem.  I tried to send a single invoice and opened the attachment before sending and the invoice was cut off.  This is 100% a problem on my end, coming out of QB. 

QuickBooks Team

Re: Emailed invoices are being cut off

Hi Lise46,

 

Let's make sure that your clients have run the PDF & Print Repair tool so they can successfully access the invoice. Let me guide you how.

 

To download and install the QuickBooks Tools Hub:

  1. Download the QuickBooks Tools Hub file. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
  2. Open the file you downloaded (QuickBooksToolsHub.exe).
  3. Follow the on-screen steps to install and agree to the terms and conditions.
  4. When the install finishes,  double-click the icon on your Windows desktop to open the tools hub.

To run the QuickBooks PDF & Print Repair Tool:

  1. In the QuickBooks Tools Hub, select Program Problems.
  2. Select QuickBooks PDF & Print Repair Tool. It will take about a minute to run.
  3. Attempt to print, email, or save as a PDF from QuickBooks Desktop again.

Once done, you can send an invoice to your other email to see if you'll be able to receive it. If yes, let your clients update Adobe Reader.

 

I have included this link in case you any other concerns about QuickBooks Desktop: Sales And Customers.

 

Post a comment below if you need further assistance. I'm always here to help.

Community Explorer **

Re: Emailed invoices are being cut off

 
Community Explorer **

Re: Emailed invoices are being cut off

Ran the tool... problem is now worse.  Now I am getting an alert that "Quickbooks detected that a component required to create PDF files is missing.  This may cause issues with printing transactions, emailing forms, or saving anything as a PDF file inside of Quickbooks Desktop".  

Moderator

Re: Emailed invoices are being cut off

Hi Lise46,

 

To single out this issue, you can try renaming the QBprint.qbp so that QuickBooks can create a new file from default settings.

 

Before doing so, please make sure QuickBooks is updated to the latest release and create a backup copy of your company file.

 

You can follow these steps to rename the QBprint.qbp file:

  1. Close QuickBooks.
  2. Locate the QBprint.qbp file. You may need to display hidden files in Windows to ensure you can find the file. For Windows 10/8/7 and Vista: C:\ProgramData\Intuit\QuickBooks 20XX (where 20XX represents the version of QuickBooks Desktop version that you use).
  3. Right click on the QBprint.qbp file for your QuickBooks version and select Rename.
  4. Add the word old to the file name (i.e. QBPrint.qbp.old)
  5. Then, open QuickBooks.
  6. From the File menu, select Printer Setup.
  7. Select a transaction in the Form Name list and click on OK. This will create a new QBprint.qbp file.

See the Troubleshoot Issues with Printing and .PDF Files article for further guidance.

 

Then, try emailing the invoice in QuickBooks.

 

Let me know if you have any follow-up and other questions. I'll be here to keep helping. Have a good one.

Community Explorer **

Re: Emailed invoices are being cut off

Thank you for the suggestion Jane.  Given that, I will be hiring someone to help me.   The last time I tried to do a rename to single out the problem we had a massive disaster on our hands and the solution took double digit hours on the phone to solve.   And we did have a back up - it refused to open.  It was ugly.    While I have 20+ years experience with QB and am fairly competent on a computer, I cannot afford to shut my business down to try to solve this. 

For the meantime, I will tell all my clients that I can only send them invoices via USMail.   Thanks. 

Community Explorer **

Re: Emailed invoices are being cut off

I am NOT able to read the  invoices without a problem - they are cut off when I try to read them as a pdf too.   

Community Explorer **

Re: Emailed invoices are being cut off

Hi Jane D.    My computer guy looked at my machine.   The QBprint.qbp file does not exist.  Something happened (I believe when I ran the tool) that deleted it completely.   We tried just doing steps 6 & 7 but had no luck.  

Further suggestions? This is very frustrating. 

Highlighted
QuickBooks Team

Re: Emailed invoices are being cut off

Hello, @Lise46.

 

Let me share additional information to ensure all components of QuickBooks are installed on your computer. By doing so, you’ll be able to send an invoice properly.

 

To isolate the issue, have you tried installing QuickBooks to a different computer? If not, I’d recommend doing so. If the application works well, it means the operating system of your current computer is already damage.

 

Meanwhile, let’s run the Quickbooks Component Repair Tool to Fix Microsoft .NET Framework, MSXML, and C++ issues.

 

Here’s how:  

  1. Create a backup copy of your company file.
  2. Restart your computer before running the tool.
  3. Close all programs.
  4. Download the QuickBooks Component Repair Tool (All Windows Versions).
  5. Double-click on the file to run the program.
  6. Restart your computer after running the tool.

Once completed, let’s proceed with installing QuickBooks in Selective Startup. It will allow you to start Windows with only select items running on your computer.

 

Here’s how:

  1. On your keyboard, press Windows+R to open the Run command.
  2. Type MSConfig, then click OK.
  3. In the General tab, select Selective startup and Load system services.
  4. Go to the Services tab, then select Hide all Microsoft Services.
  5. Select Disable all.
  6. Uncheck the Hide all Microsoft Services checkbox.
  7. Check the list of services and ensure the Windows Installer checkbox is selected. If it is not, mark it then select OK.
  8.  On the System Configuration window, select Restart.

If the issue persists, let’s do the super clean install to remove QuickBooks completely from your computer. You can refer to this article for the detailed instructions: Reinstall using a Super Clean install.

 

Once the installation is complete, reboot your computer to ensure all QuickBooks components are updated. After installation, register and activate QuickBooks and you’re all set.

 

Keep me posted if you have other questions. The Community and I are always here to help.

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