My email invoices are being cut off along the right side - meaning that my clients can't see what they owe me.
1. Until this week I had no problem. I have been using QB desktop for 20+ years and emailing invoices every week.
2. I am on QB Pro 2017
3. Yes, my system has done the latest Microsoft updates.
4. Yes, I have uninstalled and reinstalled the appropriate printer driver.
5. Yes, I have rebooted.
6. When I print or print preview, I see the full invoice.
Thanks for reaching out to the Community, Lise46.
Since you're able to view the invoice with no problem, the issue may be on the client's end. If that's the case, have them update their PDF viewer to it's latest version. If they've already downloaded and installed Adobe Acrobat Reader, have them set it as their default PDF viewer.
You can share this article with them for the detailed steps on how to do it: Set Adobe Reader as your default program.
Once done, have them preview the invoices again to double-check.
Just in case, I'm also adding this article for future reference: Troubleshoot PDF problems with QuickBooks Desktop.
Please let me know if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Take care!
6 clients all reported the same problem after the same invoice run, none of whom had the problem previously. I resent to them individually, all had the same problem. I tried to send a single invoice and opened the attachment before sending and the invoice was cut off. This is 100% a problem on my end, coming out of QB.
Let's make sure that your clients have run the PDF & Print Repair tool so they can successfully access the invoice. Let me guide you how.
To download and install the QuickBooks Tools Hub:
To run the QuickBooks PDF & Print Repair Tool:
Once done, you can send an invoice to your other email to see if you'll be able to receive it. If yes, let your clients update Adobe Reader.
I have included this link in case you any other concerns about QuickBooks Desktop: Sales And Customers.
Post a comment below if you need further assistance. I'm always here to help.
Ran the tool... problem is now worse. Now I am getting an alert that "Quickbooks detected that a component required to create PDF files is missing. This may cause issues with printing transactions, emailing forms, or saving anything as a PDF file inside of Quickbooks Desktop".
To single out this issue, you can try renaming the QBprint.qbp so that QuickBooks can create a new file from default settings.
You can follow these steps to rename the QBprint.qbp file:
See the Troubleshoot Issues with Printing and .PDF Files article for further guidance.
Then, try emailing the invoice in QuickBooks.
Let me know if you have any follow-up and other questions. I'll be here to keep helping. Have a good one.
Thank you for the suggestion Jane. Given that, I will be hiring someone to help me. The last time I tried to do a rename to single out the problem we had a massive disaster on our hands and the solution took double digit hours on the phone to solve. And we did have a back up - it refused to open. It was ugly. While I have 20+ years experience with QB and am fairly competent on a computer, I cannot afford to shut my business down to try to solve this.
For the meantime, I will tell all my clients that I can only send them invoices via USMail. Thanks.
Hi Jane D. My computer guy looked at my machine. The QBprint.qbp file does not exist. Something happened (I believe when I ran the tool) that deleted it completely. We tried just doing steps 6 & 7 but had no luck.
Further suggestions? This is very frustrating.
Let me share additional information to ensure all components of QuickBooks are installed on your computer. By doing so, you’ll be able to send an invoice properly.
To isolate the issue, have you tried installing QuickBooks to a different computer? If not, I’d recommend doing so. If the application works well, it means the operating system of your current computer is already damage.
Meanwhile, let’s run the Quickbooks Component Repair Tool to Fix Microsoft .NET Framework, MSXML, and C++ issues.
Once completed, let’s proceed with installing QuickBooks in Selective Startup. It will allow you to start Windows with only select items running on your computer.
If the issue persists, let’s do the super clean install to remove QuickBooks completely from your computer. You can refer to this article for the detailed instructions: Reinstall using a Super Clean install.
Once the installation is complete, reboot your computer to ensure all QuickBooks components are updated. After installation, register and activate QuickBooks and you’re all set.
Keep me posted if you have other questions. The Community and I are always here to help.