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Level 1

Error copying number from Windows 10 Calc to an input in QuickBooks

There is a bug where copying from Win10 Calc gives an error (see attached)


I know the number is valid - so something is going on with your system. If I copy the number from Calc into a text editor, and then copy that back and paste into QB then it accepts it fine.


The first example it won't accept: (had to remove to even post this message!)


Yet it accepts this one where I copy and pasted it again: 81.45


This never used to be an issue - I could copy over exchange rates and numbers directly from calc. Please fix as its driving me nuts!!!! I'm having to re-type exchange rates up to 8 or 9dp as it won't let me copy them in from the calculator :(

7 Comments
QuickBooks Team

Re: Error copying number from Windows 10 Calc to an input in QuickBooks

Hello ultranerds,

 

We are currently testing this on our account. We will be back in touch as soon as we have an update.

 

Thanks,

 

Talia

Highlighted
QuickBooks Team

Re: Error copying number from Windows 10 Calc to an input in QuickBooks

We have spoken with our senior support who have advised that as the issue lies with the Windows calculator (copying from Google calculator, or OneNote does not cause this error in our test account), we do not support/integrate with this programme, so there is nothing we can implement to allow copying/pasting between the two products to work. As a workaround, we would advise to use either the Google calculator, or the calculator system on OneNote.

 

Thanks,

 

Talia

Level 1

Re: Error copying number from Windows 10 Calc to an input in QuickBooks

That is a *shocking* response. You should tweak your system to sanitize the input. It would take minutes to do that (I'm a programmer, and know how it works). Javascript, PHP, or any other programming language can clean the string up easily. If you can't even be bothered to fix up a simple  bug like that, I'll have to seriously consider moving to another accounting software (this isn't the first bug that you have decided to just ignore and say "its not a problem")

Anonymous
Not applicable

Re: Error copying number from Windows 10 Calc to an input in QuickBooks

Hello, @ultranerds.

 

I appreciate you bringing this to our attention, so we can deal with this error in copying number from Windows 10 calculator.

 

I've tested this out myself to ensure if it works. The good thing is, I was able to copy the numbers from the calculator and paste it in QuickBooks and vice-versa. 

 

 

 

Since this is not working in your end, you can try using a private browser to check if this is a browser-related issue.  

 

Here are the keys you need to press to switch to private browsing:

 

  • Google Chrome: press Ctrl Shift N
  • Mozilla Firefox: press Ctrl Shift P
  • Internet Explorer: press Ctrl Shift P
  • Safari: press Command Shift N

If it is a browser related issue, you'll have to clear or disable cache in your regular web browser to clear out the stored data that can cause some odd errors. Or, you can use a different browser. 

 

However, if you're still unable to copy the numbers using the private browser, I'd suggest reaching out to our Online Specialist so they can confirm if this issue lies with the Windows calculator. They can access your account in a secure environment and can help find other ways to get this working.

 

Keep me posted on how it goes. I wanted to ensure this is taken care of. Also, if you want to know more about our latest updates and news about QBO and what our Product Team is working on, you can visit our QuickBooks Online Blog.

 

Let me know if you need anything else or if you have additional questions about using QuickBooks. I'm here to help.

Level 1

Re: Error copying number from Windows 10 Calc to an input in QuickBooks

Hi Lily,

 

The issue isn't with pasting numbers into that input field, but instead into the exchange rate field (I expect the issue would also happen on other number inputs though, as it seems to be a formatting issue when pulling data from win10 calc). Here is what I see 

 

2019-06-17 at 09-17-26.png

 

If I run a script with the provided data:

 

perl -e "print '‭[removed]931034‬';"
?[removed]931034?

 

If I print out the hex values I get:

 

E2 80 AD 30 2E 35 33 30 31 37 32 34 31 33 37 39 33 31 30 33 34 E2 80

 

There is something not right there. Something at the start and end of the string. Please get your developers to look at it, and it should be a simple case of sanatizing the string to remove the no-numerical valus... like:

 

test.replace("[^0-9\.]","")

 

Easy peasy fix ;) Please get it done so I can be finished with this stupid bug.

 

Cheeers

 

Andy

QuickBooks Team

Re: Error copying number from Windows 10 Calc to an input in QuickBooks

Your method checking this behavior is way more than I do, Andy.


I tried copying and pasting amounts from Windows 10 Calculator to the rate field on some transactions and I didn't have errors.

 

I'd recommend contacting our phone or chat team, so they can take more documents on this for investigation.

  1. Click on Help and choose Contact us.
  2. Enter a summary of the scenario and click Let's talk.
  3. Choose from Chat or Get a callback.

Thank you for bringing this out. Feel free to post again if you have other questions.

Level 1

Re: Error copying number from Windows 10 Calc to an input in QuickBooks

I have reported this as a bug to Microsoft. Seems I'm not the only one having issues: 

 

https://answers.microsoft.com/en-us/windows/forum/all/bug-windows-10-calculator-still-cannot-copy-pa...

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