I am using Quickbooks Desktop Pro 2019, and cannot figure out how to see the full (double-entry) accounting transaction that takes place when I record a customer payment. Here's the scenario... The customer has a balance due of $1500
We receive an payment from the customer of $2000 (a $500 overpayment)
We elect to have the $500 overpayment sit in the customer's account as a credit (which will get applied to next month's invoice).
When I run a 'Profit & Loss Standard' report (Cash basis reporting) and double-click on the Monthly License Fees (the account where we record our revenue), the amount only reflects the $1500 applied against a specific invoice. Where does the extra $500 show up? I would expect the actual accounting entry to look like this:
dr Cash $2000
cr A/R $2000
Since only $1500 is showing in the Cash basis Monthly licensing fees... I want to see the actual accounting entry -- and have NOT been able to figure out how to find this. Question... How can I run a report that would show the full accounting entry in Quickbooks?