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77irvingavellc
Level 1

Hi, lately when I try to add a category for an expense or income, Quickbooks doesn't seem to respond- anyone else have this problem?

 
Solved
Best answer January 05, 2020

Best Answers
BettyJaneB
QuickBooks Team

Hi, lately when I try to add a category for an expense or income, Quickbooks doesn't seem to respond- anyone else have this problem?

Hi there, @77irvingavellc.

 

The browser's cache can be the reason why QuickBooks Online (QBO) is not responding when adding a category. To isolate this, I recommend accessing your QuickBooks using a private window.

 

Take these shortcut key below to open a new browser:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If it works fine, go back to your regular browser and clear its cache. This is stored for increased loading performance, but too much can accumulate and bog down processes. I'm including an article that goes over this in more depth and provides steps for supported browsers: Delete or Disable Cache and Temporary Internet Files in Your Web Browser.

 

To give you more insights about managing categories in QBO, please check out these articles:

 

•    Set up categories in Products and Services.
•    How to use and manage product categories.

 

Post again in the Community if you need anything else, I’ll be here to help. Wishing you and your business continued success!

View solution in original post

5 Comments 5
BettyJaneB
QuickBooks Team

Hi, lately when I try to add a category for an expense or income, Quickbooks doesn't seem to respond- anyone else have this problem?

Hi there, @77irvingavellc.

 

The browser's cache can be the reason why QuickBooks Online (QBO) is not responding when adding a category. To isolate this, I recommend accessing your QuickBooks using a private window.

 

Take these shortcut key below to open a new browser:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If it works fine, go back to your regular browser and clear its cache. This is stored for increased loading performance, but too much can accumulate and bog down processes. I'm including an article that goes over this in more depth and provides steps for supported browsers: Delete or Disable Cache and Temporary Internet Files in Your Web Browser.

 

To give you more insights about managing categories in QBO, please check out these articles:

 

•    Set up categories in Products and Services.
•    How to use and manage product categories.

 

Post again in the Community if you need anything else, I’ll be here to help. Wishing you and your business continued success!

77irvingavellc
Level 1

Hi, lately when I try to add a category for an expense or income, Quickbooks doesn't seem to respond- anyone else have this problem?

That seems to have done the trick, thank you so much!

BettyJaneB
QuickBooks Team

Hi, lately when I try to add a category for an expense or income, Quickbooks doesn't seem to respond- anyone else have this problem?

It's my pleasure helping you out, @77irvingavellc.

 

Please know that my doors are always open to assist if you have any concerns with QuickBooks. Just visit me here, and I'll make sure you're taken care of.

 

Cheers to a prosperous year, 77irvingavellc!

Elmolino maiz
Level 1

Hi, lately when I try to add a category for an expense or income, Quickbooks doesn't seem to respond- anyone else have this problem?

I have the Same issue always when accessing through the app.. it does not do anything when i click accept to categorize

ChristieAnn
QuickBooks Team

Hi, lately when I try to add a category for an expense or income, Quickbooks doesn't seem to respond- anyone else have this problem?

Hi there, Elmolino maiz.

 

Thank you for visiting the QuickBooks Community. Let's perform some troubleshooting steps to ensure you can add or assign a category to your transaction smoothly.

 

There are times when your QuickBooks Online app has a lot of data which may cause unusual behavior such as the program doesn't do anything when you click to accept categorize or add a category for an entry.

 

To fix this, I recommend resetting the QuickBooks Online App. This refreshes the data to ensure that adding categories will work. This will also help us clear out the stored files which impact and causes problems in the system.

 

Here's how:

 

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

 

If the same thing happens after performing the steps above, I'd suggest uninstalling and reinstalling the QBO application. This is to ensure you get the most recent version of the application. 

 

Lastly, you may refer to this article to see a table list that contains various features that are supported on mobile devices: Compare mobile app features.

 

Let me know if you need further assistance accessing your QuickBooks Online app. I’ll be around ready to help you, Elmolino maiz. Keep safe, and stay well.

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