How can I process an overpayment to a credit card that was made online through the invoice? It's asking for credit card number
Let me help you process a credit card refund in QuickBooks Online (QBO), tyler27.
We use the Refund receipts if a customer asks for a refund for an item or service. If they used a credit card, just follow the steps on how to refund a credit card payment. For processing a customer overpayment in QBO, we can also use the credit toward an invoice since it will not ask for a credit card number. Let me show you how on how to apply the credit to an invoice you already created:
Tick the + New Plus button.
Select Receive payment or Receive invoice payment.
Choose the customer, then the credit and the invoice.
Press Save and Close.
To apply the credit to a new invoice, just follow the steps below:
Tick the + New Plus button. Then, create the invoice.
Tap the + New Plus button. Then select Receive payment or Receive invoice payment.