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How can I receive payment on an invoice already paid?

 
3 Comments
Established Community Backer ***

Re: How can I receive payment on an invoice already paid?

You cannot. You can only go to Plus (+), Create, Receive Payment and record the payment received. It will become an open credit on the customer account if there are no other open invoices to apply it to.
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QuickBooks Team

Re: How can I receive payment on an invoice already paid?

Hello there, @fulltiltmc.

 

Let me share two scenarios and help you with your concern on receiving payment to an invoice that already paid.

 

For me to give you the best help possible, can you please share more information about your concern? Any additional information will be greatly appreciated.

 

Was the invoice payment received mistakenly? If that's the case, you can delete the payment and apply the correct amount to the invoice.

 

Here's how:

 

  1. Go to the Sales menu.
  2. Select the Customer tab.
  3. Choose the customer.
  4. Find and select the payment transaction.
  5. In the Payment page, click the More button at the bottom, then select Delete.
  6. Click Yes to confirm.

Once done, you can now apply the correct payment to the invoice. 

 

  1. Click the Gear icon.
  2. Select Receive Payment.
  3. In the Customer section, choose the customer's name.
  4. Find and select the invoice.
  5. Click Save and close.

You can check out this article for your reference: Record a Customer Payment.

 

If the payment was recorded as an overpayment, you can create a Credit Memo to refund the customer. You can read through this article for the detailed steps and information: Enter and Apply a Credit Memo or Delayed Credit.

 

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-help.    

 

Feel free to leave a comment below if you're referring something else or if you have any other questions. I'll be around if you need any help.

Established Community Backer ***

Re: How can I receive payment on an invoice already paid?

@Mark_R I don't recall this user mentioning that an incorrect payment was applied to the invoice previously? Why suggest deleting it when this is an unknown?? The assumption should be that the customer paid the invoice "twice" in error based on the original context of the ask for help. Otherwise, it seems logical that the question would be, "how do I correct an invoice payment that was "missapplied"?

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