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barbara-linett
Level 2

How do I change the status on an invoice back to "unpaid"? (I marked an invoice as "paid" by mistake.)

 
4 Comments 4
Joshua R
QuickBooks Team

How do I change the status on an invoice back to "unpaid"? (I marked an invoice as "paid" by mistake.)

Good afternoon, @ barbara-linett.

 

I'm here to help you correct the status of the invoice. 

 

Let's remove the payment.

  1. Open the invoice, click the one payment made in blue text below the PAID status.
  2. Click the date.
  3. On the Receive Payment screen, click More at the bottom.
  4. Choose Delete and click Yes to confirm.

When your customer opens the invoice online again, he'll see it as unpaid. There's no need for you to send it. However, if you want to do so, click on Save and Send.

 

Just a few clicks, and you're back to business. If you have any other questions, I'm only a reply away.

barbara-linett
Level 2

How do I change the status on an invoice back to "unpaid"? (I marked an invoice as "paid" by mistake.)

These options weren't available to me, but I did see a way to change the status of the invoice when I looked again.

katherinejoyceO
QuickBooks Team

How do I change the status on an invoice back to "unpaid"? (I marked an invoice as "paid" by mistake.)

Thanks for coming back, @barbara-linett

 

Glad to hear that you're able to locate the option to mark the invoice unpaid in QuickBooks Self-employed (QBSE). I'd be happy to share the steps in case you need it in the future. Here's how: 

 

  1. Go to the Invoices page on the left menu. 
  2. Find the paid invoice you want to set back to unpaid status. 
  3. Once located, click the drop-down next to View under the Actions column.
  4. Select Mark as unpaid

 

Learn about how to get paid faster in QuickBooks Self-employed. Turn on the payment option to let your customers pay their invoices electronically. Check out this article: Let your clients pay you online to guide you through with the application process. 

 

Keep me posted if you have any more questions about QBSE. We're always delighted to be your guide. 


 

Iron Teddy Bear
Level 1

How do I change the status on an invoice back to "unpaid"? (I marked an invoice as "paid" by mistake.)

Thank you - this was a very easy fix, well and simply stated. Exactly what I needed to fix two (large) invoices which were accidentally marked as paid. 

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