Hi there, missgtcolo@gmail.
Welcome back to the QuickBooks Community. I'll share some insights on receiving payments in QuickBooks Online.
When sending an invoice to the customer with Payments activated, they'll have the option to pay using a debit card, credit card, Apple Pay, or bank transfer. Then, you usually receive an email confirming the payment and QuickBooks Online automatically marks the invoice as paid and closes it out.
The customer payment usually reaches your deposit bank account within 2-3 business days of the transaction. It varies on the time you enter transactions, the bank you choose for payments to be deposited. It can also vary on how long it takes the bank to verify and process electronic deposits.
When clients pay online via credit card, the estimated time for payments to deposit is 5-7 banking days. While ACH payments will take a bit longer during your first month. You'll get your payments within 5 days for the first 1 to 4 weeks.
For additional information, you can click this article: Find out when QuickBooks Payments deposits customer payments.
On the other hand, I recommend advising your client to access or pay the invoices using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.
Use these keyboard shortcuts based on the browser you're using.
- For Firefox or Microsoft Edge, press Ctrl + Shift + P.
- For Chrome, press Ctrl + Shift + N.
- For Safari, hold down Command + Shift + N.
If it works in incognito, your client needs to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
If the steps above didn't work, use another supported browser as alternatives.
Please refer to this article to view different information on how the Sales page gives you a great at-a-glance view of the status of sales transactions, open invoices, and paid invoices: View sales transactions.
Let me know if you have further questions or concerns. I'll be here to help you every step of the way. You can always reach out to the Community or me anytime you need assistance. Take care and have a great week!
