Not to worry, @cheryl47. I'll help you get that vendor credit applied to your vendor bill right away.
Have you recorded a vendor credit? If you got a credit on a future purchase, you'll have to enter a vendor credit, making it available for you to apply when you pay your bill.
Here's how to enter the vendor credit:
- Click on the +New button.
- Select Vendor Credit.
- Select the vendor's name from the Vendor drop-down list.
- Select the expense account from the Category drop-down list.
- Enter the amount.
- Select Save and close.
When you're ready to use the credit for your open bill, here's how to do it:
- Select + New.
- Select Pay bills or Pay bill.
- Select a bill for your vendor from the list. You'll see the available credit with this vendor in the Credit Applied field.
- Complete the rest of the fields like you normally do.
These instructions are available from guide on entering a credit from a vendor. In case you got a refund for a business expense, check out this article on how to record a refund: Enter a refund from a vendor.
Please feel free to comment below if you have follow-up questions about applying vendor credit in QuickBooks Online. I’m always here to help.