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Level 1

How do we get the correct statement date for Dec reconcillation?

Reconciled normally EOM 9/30/19. Recon for Oct balances with Oct statement but recon period end remains 9/30. Transaction detail lists transactions for both months. Similar situation for Nov. Nov recon was undone and changed statement date to 11/30, but Quickbooks changed back to 10/31 and recon detail again shows 2 months transaction and PE of the earlier month. Need to fix December.  Using Desktop Pro.
3 Comments
QuickBooks Team

Re: How do we get the correct statement date for Dec reconcillation?

This unusual behavior can be caused by corrupted data, Tgoff.

 

We'll run the Verify/Rebuild utility to detect the data damage. This will help us correct the statement date. I'll walk you with the steps:

  1. Click File.
  2. Go to Utilities, then choose Verify Data.
  3. If QuickBooks detected no problems, there's no further action needed. If you receive a message, "Your data has lost integrity", the file is damaged. Just continue to Rebuild Data to correct the problem.
  4. When you Rebuild Data, you'll receive a message to back up your company file, just click OK. The utility starts as soon as the back up is finished.
  5. Click OK when you get the message "Rebuild has completed".
  6. Run Verify Data again to check for remaining data damage.

Once done, please check the statement date. 

 

If you're still having the same issue, you can try to do the special reconciliation

 

I'll also share the article on how you can fix issues when you're reconciling in QuickBooks Desktop for future reference. 

 

You can keep us updated after trying the steps. Just drop a comment below. 

Level 1

Re: How do we get the correct statement date for Dec reconcillation?

Quickbooks detected no problems but when I go back to the reconcile link, it still shows the wrong statement date for the next recon.  The other links you included in your reply only speak to correcting a beginning balance. I saw nothing about a "special reconciliation" when I clicked the link provided. Perhaps I overlooked something but at this point the problem remains.

Highlighted
Moderator

Re: How do we get the correct statement date for Dec reconcillation?

I appreciate you for trying the steps provided by my colleague, tgoff.

 

You can try reconciling them by using our sample company file since you've verified that there's nothing wrong with your data. This way, we can determine if the issue exists in QuickBooks.

 

If the same thing happens, let's repair QuickBooks Desktop. Here's how:

  1.     Restart your computer to close unnecessary programs interfering with QuickBooks.
  2.     Back up your QuickBooks company file.
  3.     Select Start and then Control Panel
  4.     Select Programs and Features.
  5.     Select QuickBooks in the list of programs and choose Uninstall/Change.
  6.     Select Continue, then Next.
  7.     Select Repair then Next
  8.     Choose Finish. Restart your computer if prompted.
  9.    Lastly, download the latest QuickBooks release when you open QuickBooks.

 

If it works fine using the sample file, please contact our specialist to help you further with this. Here's how:

  1. Click the Help icon.
  2. Select QuickBooks Desktop Help or you can press F1 directly on your keyboard.
  3. Click Contact Us at the bottom.
  4. Enter reconciliation inside the box and then, click Continue.
  5. Click Get a callbak to talk to our specialist.

 

Update us on how the steps or call goes. We're just here to help you more.

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