How do you contact QB to speak with someone? My question is regarding BillPay. Tried connecting via chat
There were huge delays with Customer Service I submitted the contact request via chat at 9:30 am and was not able to connect. During that time waiting, I requested a callback and was informed there was a 164 minute wait time. I did not receive a call back until after 3 pm. Then after connecting me to the BillPay Team was forced to request another call back at 3:45, this time the wait was shorter a received a call back at 5:16 pm. However, None of my issues were resolved and I'm forced to start again tomorrow. Needless to say I'm very frustrated.
No resolution yet, spent another 2.5 hours on the line today with QB and Bill.com while trying to resolve the issue. At least today both groups identified the issue, now it just needs to be corrected. As of 5:58 pm PT (that's when the line disconnected. I do not think it was intentional both agents were great to work with today.