How do you contact QB to speak with someone? My question is regarding BillPay. Tried connecting via chat

Hi, @kevlcoleman.

I'll point you in the right direction, so you can communicate with our support. 

You can contact our Customer Care Team via the Help menu in QuickBooks Online (QBO). From there, you can choose either Chat or Voice. Please follow the steps below. 

1. Go to the Help menu, then choose Contact Us. 
2. Type your concern in the box, then hit Let's talk. 
3. Choose either Get a call or Start a chat. 

       4. Complete the needed information, then submit the request. 

Please call our support within business hours to ensure we address your concern directly. For more details, check out this article: Contact QuickBooks products and services Support.

Also, it's my pleasure to provide some benefits and features of BillPay. Using BillPay makes it easier to make payments right from QBO because you can: 

• Pay bills via bank transfer or check directly from QBO Essentials, Plus, and Advanced versions. 
• Pay 1099 Vendors/Contractors via bank transfer (ACH) or paper check.
• Record payment transactions accurately and automatically in QBO.
• No monthly subscription fee for this service.

Moreover, to learn deeper about this feature, please browse through these articles below. 

• What is Online Bill Pay?
• Pay bills in Online Bill Pay

Lastly, could you please let me know your exact questions about Bill Pay by hitting the Reply button under? So I can present you with the exact answer and resolution. 

I'll be waiting for your response, @kevlcoleman. Keep safe always.

Hi Marybeth,

There were huge delays with Customer Service I submitted the contact request via chat at 9:30 am and was not able to connect. During that time waiting, I requested a callback and was informed there was a 164 minute wait time.  I did not receive a call back until after 3 pm.  Then after connecting me to the BillPay Team was forced to request another call back at 3:45, this time the wait was shorter a received a call back at 5:16 pm.  However, None of my issues were resolved and I'm forced to start again tomorrow.  Needless to say I'm very frustrated.

Best,

Kevin

Hi @MichelleBh ,

No resolution yet, spent another 2.5 hours on the line today with QB and Bill.com while trying to resolve the issue.  At least today both groups identified the issue, now it just needs to be corrected. As of 5:58 pm PT (that's when the line disconnected. I do not think it was intentional both agents were great to work with today.

Hi - Each of the bills I paid using the bill pay dashboard widget on my quickbooks online account have duplicated from 2018 through 1/18/2022. I need help in two ways: 1. having these duplicated transactions removed and 2 reestablishing the connection, on the dashboard, so the widget works and I can return to paying bills as I used to directly in QB (vs logging into bill.com).  Can you help?

It's great to have you again here in the Community, @cschriever.

Thanks for sharing detailed information and example about your concern today. Allow me to provide some insight about this and guide you through it. 

To answer your first question, you can delete the duplicate transactions by going to the Expenses menu or by running an Accountant report. From there, you can easily locate the duplicate transaction delete them. Let me show you how:

To delete duplicate transactions in the Expenses menu:

1. Go to the Expenses menu.
2. On the Expenses tab, locate the transactions to delete.
3. In the Action column, select Delete from the drop-down menu. Repeat as necessary.

To run an Account QuickReport:

1. Go to the Accounting menu and then select Chart of Accounts.
2. Locate the account you'd like to run a report.
3. Under the Action column, click Run report.
4. Click Customize.
5. Select the correct reporting date.
6. On the Filter, the column clicks the transaction Type box and chooses Bill Payments check or Expense.
7. Click the Run Report button.

Once done, click the link and click the More  button to delete the transaction. To learn more about personalizing your Account QuickReport, please see this article: Customize Reports in QuickBooks Online.

 For the second question, you can cancel and resubscribe your bill pay subscription. This way, you can re-establish the connection between QuickBooks and Bill. com. For details see this article: Cancel an Online Bill Pay subscription. It also contains information on when to cancel your subscription without any pending transactions.

To learn more about how online bill pay works in QBO, see the below articles:

• Bill pay explained: How it works, benefits, and setup
• Pay bills in Online Bill Pay
• What is Online Bill Pay?
• Remove, supplement, delete bills in Online Bill Pay

Stay in touch if you have other concerns by leaving a comment below. I'm always glad to help in any way I can.​ Have a great rest of the day, @cschriever.

I appreciate that, but would like to note how incredibly frustrating it is that this happened to begin with - especially since EVERY bill.com transaction was suddenly duplicated from 2019 - 2022!