Good day, BJZS.
I’m here to share about the customer’s payment status.
When a customer’s payment is NSF (Non-Sufficient Funds), it won’t necessarily say “Disputed”. You can log in to Merchant Services Center to see the status of the payment.
Here’s how:
You can also give us a call so our Merchant Team can help you determine the payment’s status. Here’s the link for our contact number: QuickBooks Payments.
If the payment is verified as dispute, you can create and apply a chargeback in QuickBooks Online (QBO).
Here’s how:
- Click the Plus (+) icon at the top, then select Credit Memo.
- Fill out the necessary fields including the customer name, date, products/service items, quantities and amounts.
- Click Save and close.
Then, apply the credit memo to an invoice:
- Go to the Plus (+) icon at the top.
- Select Receive payment.
- Fill out the Customer and Date fields.
- Locate the desired invoice under Outstanding Transactions.
- In the Payment column, enter the amount of the credit.
- Review the total if it's correct after the credit memo is applied.
- Click Save and close.
Here are some articles for more details:
That should do it. If there's anything else I can do for you, please don't hesitate to leave a comment below. I'll get back here as soon as I can to help you again.