How do you know if a customer's payment is NSF? Is that the same thing as when the status shows Disputed in the Merchant Transaction list?

Good day, BJZS.

I’m here to share about the customer’s payment status.

When a customer’s payment is NSF (Non-Sufficient Funds), it won’t necessarily say “Disputed”. You can log in to Merchant Services Center to see the status of the payment.

Here’s how:

• Log into https://merchantcenter.intuit.com.
• Click Transactions.
• Locate the transaction and check the status.

You can also give us a call so our Merchant Team can help you determine the payment’s status. Here’s the link for our contact number: QuickBooks Payments.

If the payment is verified as dispute, you can create and apply a chargeback in QuickBooks Online (QBO).

Here’s how:

1. Click the Plus (+) icon at the top, then select Credit Memo.
2. Fill out the necessary fields including the customer name, date, products/service items, quantities and amounts.
3. Click Save and close.

Then, apply the credit memo to an invoice:

1. Go to the Plus (+) icon at the top.
2. Select Receive payment.
3. Fill out the Customer and Date fields.
4. Locate the desired invoice under Outstanding Transactions.
5. In the Payment column, enter the amount of the credit.
6. Review the total if it's correct after the credit memo is applied.
7. Click Save and close.

Here are some articles for more details: 

• Chargebacks for QuickBooks Online
• Chargeback FAQs

That should do it. If there's anything else I can do for you, please don't hesitate to leave a comment below. I'll get back here as soon as I can to help you again.