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ali-alhasan
Level 2

How to deal with inventory return in qbo, estimate doesn’t show the material is back to inventory?

 
Solved
Best answer January 26, 2020

Best Answers
Kristine Mae
Moderator

How to deal with inventory return in qbo, estimate doesn’t show the material is back to inventory?

It seems like a customer returned an item, Ali-alhasan. I'll help you sort it out. 

 

An estimate is a non-posting transaction. This means that it will not affect your inventory count. 

 

In addition to what Rustler shared, you'll have to create either a credit memo or refund receipt so the item will be returned to stock. A credit memo can be applied to the next invoice. While you use a refund receipt when the customer asks for a refund. 

 

Here's how to create a credit memo:

  1. Click the New or Plus sign (+) icon.
  2. Select the Credit memo.
  3. Fill in the necessary fields.
  4. Click Save and close

Then, here's how to create a refund receipt:

  1. Click the New or Plus sign (+) icon.
  2. Select Refund receipt.
  3. Fill in the necessary fields.
  4. Click Save and close

I'll share some screenshots for better guidance.

 

.

 

 

 

 

 

 

 

 

I'll add share some articles for better guidance:

Reach out to us if you need further help. We're just right here to assist you. 

View solution in original post

3 Comments 3
Rustler
Level 15

How to deal with inventory return in qbo, estimate doesn’t show the material is back to inventory?

estimates are non posting

 

Do a customer credit, list the item, the qty and the amount , that will return the item to stock

Kristine Mae
Moderator

How to deal with inventory return in qbo, estimate doesn’t show the material is back to inventory?

It seems like a customer returned an item, Ali-alhasan. I'll help you sort it out. 

 

An estimate is a non-posting transaction. This means that it will not affect your inventory count. 

 

In addition to what Rustler shared, you'll have to create either a credit memo or refund receipt so the item will be returned to stock. A credit memo can be applied to the next invoice. While you use a refund receipt when the customer asks for a refund. 

 

Here's how to create a credit memo:

  1. Click the New or Plus sign (+) icon.
  2. Select the Credit memo.
  3. Fill in the necessary fields.
  4. Click Save and close

Then, here's how to create a refund receipt:

  1. Click the New or Plus sign (+) icon.
  2. Select Refund receipt.
  3. Fill in the necessary fields.
  4. Click Save and close

I'll share some screenshots for better guidance.

 

.

 

 

 

 

 

 

 

 

I'll add share some articles for better guidance:

Reach out to us if you need further help. We're just right here to assist you. 

ali-alhasan
Level 2

How to deal with inventory return in qbo, estimate doesn’t show the material is back to inventory?

Thanks a lot, that was very helpful

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