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It seems like a customer returned an item, Ali-alhasan. I'll help you sort it out.
An estimate is a non-posting transaction. This means that it will not affect your inventory count.
In addition to what Rustler shared, you'll have to create either a credit memo or refund receipt so the item will be returned to stock. A credit memo can be applied to the next invoice. While you use a refund receipt when the customer asks for a refund.
Here's how to create a credit memo:
Then, here's how to create a refund receipt:
I'll share some screenshots for better guidance.
.
I'll add share some articles for better guidance:
Reach out to us if you need further help. We're just right here to assist you.
estimates are non posting
Do a customer credit, list the item, the qty and the amount , that will return the item to stock
It seems like a customer returned an item, Ali-alhasan. I'll help you sort it out.
An estimate is a non-posting transaction. This means that it will not affect your inventory count.
In addition to what Rustler shared, you'll have to create either a credit memo or refund receipt so the item will be returned to stock. A credit memo can be applied to the next invoice. While you use a refund receipt when the customer asks for a refund.
Here's how to create a credit memo:
Then, here's how to create a refund receipt:
I'll share some screenshots for better guidance.
.
I'll add share some articles for better guidance:
Reach out to us if you need further help. We're just right here to assist you.
Thanks a lot, that was very helpful
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