Thanks for reaching out to the Community, @chris163.
Each business has a unique set up, so I suggest reaching out to your accountant.
You can record a refund for a credit card payment in QuickBooks Online.
Below are the steps to record a refund for a credit card payment on a sales receipt:
- Select the Banking tab, then choose the Receipts tab.
- Open the sales receipt you want to refund the payment for.
- Click on More and then Refund.
- Go to Yes, refund my customer.
To refund a credit card payment on an invoice, here's how:
- Hover over the Sales tab, and then pick the Invoices tab.
- Open the invoice you want to refund the payment for.
- Select More, and then Refund.
- Choose Yes, refund my customer.
For more information about refunding a receipt to give partial refunds, refer back to this article: Refund a credit card payment in QuickBooks Online.
If you have any more questions, please don't hesitate to comment below. Have a safe and productive weekend ahead!