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I accidentally let a customer make a very large invoice payment with a credit card. Normally the customer pays with ACH. How can I reverse this?

 
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QuickBooks Team

Re: I accidentally let a customer make a very large invoice payment with a credit card. Normally ...

I'm glad you've reached out to the Community, @shakacode.

 

You can reverse a credit card transaction to your merchant account. But first, let's create a refund receipt for an invoice that has paid with a credit card.

 

For the detailed steps, you can check this article on how to create a Refund Receipt

 

Once done, here's how to reverse a credit card transaction:

  1. From the menu bar on any page, choose Processing Tools .
  2. Go to Reverse a transaction.
  3. Enter whatever information you have to find the transactions you want to reverse.
  4. Click Search.
  5. Select the transaction(s) you want to reverse from the list and then click Submit.

I also encourage you to contact our Merchant Service Support Team so they can un-link the invoice payment that has been paid through credit card. This way, your customer still be able to pay the invoice using the ACH. 

 

You can contact out merchant support through this link: Contact Payments Support

 

Don't hesitate to leave a comment below if you have any other questions. I'll be around to help. 

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