I am seeing intuit charge extra money from my bank account. I bought it monthly 7-8$ but you charge 105$ and other extra amounts changed the time by time I need answers

I'm here to share some information about QBO subscription fees, userusaluxurylimo.

Your current subscription rate is dependent upon its original rate and any discounts offered at that time. If your rate seems higher than you expected, you can review the charge in your billing history to know where it's coming from and why. I'll show you how:

1. Sign in to your QBO account.
2. Click the Gear icon, then choose Account and settings.
3. Go to the Billing & Subscription tab, then review the information in each section.
4. Select View payment history to show the bills for the last 6 months.

Usually, these are the possible reasons why your subscription price changes:
 

• You are currently using our Payroll services.
• You take and process customer payments with QuickBooks Payments.
• Sales tax is added to the base subscription price.
• You had promotional discounts that have expired, so your subscription now bills at the regular price.
• You recently upgraded from Simple Start to Essentials/Essentials to Plus.

If you still have questions about the charges, you can reach out to our Customer Care Team. They have that the tools to look into your account and check the full description of the fees. Here's how to connect with us:

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

In addition, here's an article that you can read to help update your payment details and change your subscription level: Manage billing, payment, and subscription info in QuickBooks Online.

I'll be right here to keep assisting if you have any other concerns. Just add the details below and I'll get back to you.

Hi userusaluxurylimo,

Hope you’re doing great. I wanted to see how everything is going about the billing issue you've posted yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

Same issue here. this month I was charged extra 30 dollars; when I look at the billing and subscriptions, it does not say much; human help in only available from 9am~ I am seeing my patients by 830 everyday and can not get to the help. No emails were sent notifying me of changes. My promotional subscription expired a while ago, so I am not sure what it is. Did you resolve this?  Thank you! 

I know every penny counts, bayhandtherapy.

As mentioned above, the possible reasons why you may see extra charges could be due to:

• You are currently using our Payroll services.
• You take and process customer payments with QuickBooks Payments.
• Sales tax is added to the base subscription price.
• You had promotional discounts that have expired, so your subscription now bills at the regular price.
• You recently upgraded from Simple Start to Essentials/Essentials to Plus.

Also, once a promotional subscription ends, the cost will depend on the QuickBooks Online you're using.

Moreover, you can contact our customer care support. This way, one of our agents can pull up your account and review the charges.

If you have any other concerns, you can alwyas post them here anytime. The Community is ready to help.