I annually create a budget with pre-fill from previous year and subdivide by customer. But this year the "not specified" category shows up as all zeroes. What gives?

A cache issue might cause the browser's unusual behavior, accounts10.

Let's perform a few troubleshooting steps to confirm if this is browser-related issue.

Here are the steps:

1. Use the Incognito window, and check if we can view the amounts under the "not specified" category.
2. If you can, go back to the main browser and clear cache.
3. You can use other browsers such as Google Chrome, Internet Explorer or Mozilla Firefox.

Let me know if it went well.

I have reported this problem both at the end of 2018 and again now at the end of 2019 - same problem. It has been acknowledged as a problem, but it does not appear as if there have been any efforts to fix this. I have been on the phone with customer support for hours on this issue. Extremely frustrating as budgeting is basically broken.

I wish I could make it better, @accounts10.

I want to let you know that your voice matters and I'm taking notes of your feedback and submitting it directly to our engineers.

That being said, I'd recommend checking out the following links below for the updates about our product:

• The QuickBooks Blog
• Firm of the Future

I've also included this article for more insights about creating a budget: Create, edit, and manage budgets.

Please let me know in the comment section down below if you have any other questions. I'm always around ready to help.

What would be great would be to get the problem fixed. I has been ongoing for over 1 year now. And to get a response from customer support. Thanks.