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I had a customer pay by e check, 5 days later it showed as Disputed. I have tried to get the customer to pay how do I collect?

 
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QuickBooks Team

Re: I had a customer pay by e check, 5 days later it showed as Disputed. I have tried to get the ...

It is important for businesses to ensure that the invoices are paid, TODAYS.

 

There are a few possible reasons why a customer's payment are disputed. Here are the following:

  • The cardholder does not recognize the charge.
  • Fraud/unauthorized charges.
  • Service/merchandise not received.
  • Service/merchandise not as described or defective.

You can also view this article that explains more about the charge-back and their common reasons.

 

If you want to retrieve the customer's payment, then check out this article about chargeback FAQs. Scroll down to What is a retrieval request?.

 

I'd also recommend contacting our Merchant Support Team for any additional help regarding your concern.

 

Here's a link where you ca get the contact information: https://community.intuit.com/browse/payments-contact-us

 

For other QuickBooks questions or concerns, feel free to reach out to us at any time. Thanks.