It is important for businesses to ensure that the invoices are paid, TODAYS.
There are a few possible reasons why a customer's payment are disputed. Here are the following:
You can also view this article that explains more about the charge-back and their common reasons.
If you want to retrieve the customer's payment, then check out this article about chargeback FAQs. Scroll down to What is a retrieval request?.
I'd also recommend contacting our Merchant Support Team for any additional help regarding your concern.
Here's a link where you ca get the contact information: https://community.intuit.com/browse/payments-contact-us
For other QuickBooks questions or concerns, feel free to reach out to us at any time. Thanks.