One of the factors that we'll need to check on is your actual payment status. You'll want to contact our Payments Support so we can investigate the payment's current status and assist you further.
Please follow this link to reach us: Which Payments product do you need help with?
Once verified, QuickBooks will automatically change the invoice status.
I've also added this handy article for future reference: Payments for QuickBooks Online.
Reach out to us anytime if you have additional questions.
I can see how challenging it is for you, @snwwht0611.
I'd like to redirect you to the best support available so this gets addressed right away.
In this case, the best way to make sure that the invoice was already paid is to ask some proofs, like a statement from your customer.
If the statement proves that your customer already paid the invoice, I suggest contacting our Merchant Services Team again so you can request a dispute of the payment. I understand that you've already contacted them before but they're the best support group to investigate this further and get this resolved for you.
You might also want to check out these articles for your future reference:
You can always get back to me if you have any other questions. It'll be my pleasure to help you.
Did you figure out the problem? Same problem my daughter is having.
Thanks for joining the discussion, @SpartyRick1,
I want to make sure your Merchant payment's status is accurate on the Sales window.
Before anything else, may I know if this is the first time you receive online payments from your customers? If yes, part of our policies and procedures, transactions are deferred for at least 7 days. This is a standard process for new merchant accounts. Just wait for the payment to go through your bank account successfully.
You may directly contact our Merchant Services Department to check the funding. Check out our contact information here: QuickBooks Online Payments & Merchant Service Center
However, if deposits are already funded, and still saying Paid (In review), I would recommend contacting our QuickBooks Online Care Team. There we can review your account and conduct further investigations why this is happening. To contact us, perform the steps below:
Please let me know how the call goes. I want to make sure you're all set. Have a good one!
Nope, I've already reviewed them in my bank feed. They show up as completely closed out in my bank feed.
I've already done this. My payments are verified, in my bank account, and there's nothing pending in merchant services.
Not yet, and it's been almost 2 months now. I'm super frustrated!
I appreciate you keeping us posted about this situation, snwwht0611.
I want to make sure that this issue will be further investigated. This time, I'd recommend contacting our Customer Care support. This is for them to check the connection of your QBO account with your Merchant account.
To contact them, here's how:
In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-Help.
If there’s anything else I can do for you concerning your QuickBooks account, don’t hesitate to reach out again. I’d be glad to help.
I’ve done this 3 times already and spent hours on the phone with them!
I appreciate you for contacting our support team in attempts to get this resolved. Please know that this isn't the kind of service we want you to experience.
Also, I've already informed our support team about this so they can directly help you get your invoice payments to sync with QuickBooks.
Thus, you can expect a callback within the day or on the next business day.
Please don't hesitate to get back to me if you have any other concerns. I'll always be ready to help.
Will this be different support than the people I’ve already talked to? They all ask me the same questions and have me do the exact same troubleshooting steps and eventually tell me that they have no idea what’s going on. I need to talk to someone who’s able to get past that first hour of troubleshooting steps and actually figure out what’s going on.
Are you still having this issue? I have 3 payments in the same status and am waiting for them to go through the system. The payments haven't processed at all. I'm beyond frustrated at this point.
Let me share some insights, @TKI.
I understand the impact of this issue on your business.
This issue is now being escalated and our Engineering Team is currently working for a resolution. If you've already contacted our Online Support for updates, we'll surely communicate through your email if the status of this behavior changes.
Please bear with us while we work to find you a solution. If there's anything else you need, I'm here to help however I can.
Hi there, snwwht0611.
As of now, our product engineers are investigating why you're having this issue. For now, there's no exact time frame when it'll be fixed. I'll get back to this thread to update you once information is available.
I'll be around if you have additional questions QuickBooks.