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Welcome to the Community, @mguiles.
May I know which specific bank you've connected to QuickBooks Online (QBO)? Are you getting any error messages? Any additional information will be much appreciated.
In the meantime, try signing into your QBO using a private browser (incognito). This will help us check if this is a browser-related (cache and cookies) issue.
Once logged in, let's try to manually update or download the transactions. Here's how:
If it works, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.
If the same thing happens, consider checking out these articles for more troubleshooting steps:
Please click the Reply button below if you have any other issues or concerns. I'm always here to help. Enjoy the rest of the day!
Thanks for taking the time to update us on this, @mguiles.
I have a workaround for you, to get those bank transactions showing up for you. If you have specific charges not showing, you can upload these with a .csv file.
First, you'll prepare your .CSV file. Here are a few tips:
Here's how your file looks like when it's ready.
Now that you've prepared your .CSV file, you can import bank transactions from the .CSV file to QuickBooks.
I'd love to hear how this goes. If you need additional help, please know I'm only a post away. Take care!