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Join nowHey there, les_leyb.
I appreciate the steps you’ve taken to resolve the non-inventory item posting to the incorrect account.
To make sure I’m on the same page, I just need to gather additional information. Did you create a new income account after entering the invoice or was the transaction was made first and the account used was different?
If you created an invoice using the old income account, QuickBooks will automatically post it there. To track the transaction using the new income account, manually update the posting account since the changes don’t apply retroactively.
However, if this is not the case, I appreciate if you could provide more details.
Looking forward to hearing from you. Thanks in advance. Have a good one.
I have checked how it is set up in the products/service screen.
when you check the item screen, edit item, what account is posted to is which ever account you select as the income account.
If that is correct on the item screen, then check two things, the sale date of the item is within the reports date range
and/or
the basis of the report, set the basis to accrual, that shows all sales, paid or unpaid
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