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Connect with and learn from others in the QuickBooks Community.
Join nowI'd like to share some steps on how you can recover your account, joy10.
When you're unable to log in to your account, but still have access to the phone number or email address, you can follow these steps:
Once you're able to log in to your account, you can change the email address if necessary.
I've got this article for more information: Recover your account when you can't sign in.
You can also get the list of user IDs by clicking the I forgot my user ID or Password link in the Sign-in page. Otherwise, reach out to our Customer Care Team. They have the necessary tools to pull up your account and recover the login credentials.
Here's how:
If you have the new QuickBooks Assistant help update, you can follow these steps:
I'm always around if there's anything else you need with QuickBooks Online. Take care and stay safe.
I'm not trying to recover my account - I need to discuss billing charges and the change to my subscription. Every person I spoke to on chat and on the phone was not able to help me and forwarded me to some one else.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.