Hi there, @crystalheaven75-.
I want to make sure that your concern is being taken care of. I'm sad to know that your vendor isn't sending your item and not returning your money.
In this case, we'll need to create a journal entry to write off the vendor balance.
Here's how:
- Click the + New menu, then select Journal entry.
- Select an account from the Account field on the first line. Depending on if you need to debit or credit the account, enter the amount in the correct column.
- Select the other account you're moving money to or from on the next line depending on if you entered a debit or credit on the first line. Enter the same amount in the opposite column.
- Check the amounts - you should have the same amount in the Credit column on one line and the Debit column on the other. This means the accounts are in balance.
- Enter the details why you made the journal entry, then click Save and close.
For accuracy and to make sure you hit the right account, I'd recommend consulting your accountant.
For future reference, you can also check out this article to get more ideas on handling transactions in QuickBooks:
Get back to me if you have additional concerns in managing your transactions. I'm always around to be your guide.
