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Level 1

I paid a vendor but they did not receive the payment. How do I track the payment down?

 
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QuickBooks Team

I paid a vendor but they did not receive the payment. How do I track the payment down?

Thanks for reaching out to us today, @grantp30.

 

I have an idea about how you can track the vendor payment. You'll want to check the status of the payment from the payments tab. From there, you'll know if the payment went through or not.

 

Here's how:

 

  1. Go to the Expenses menu.
  2. Select the Pay Bills Online tab.
  3. Find the payment that you want, then tick Track Status.

After checking, you can void and recreate the payment in QuickBooks. Check out this guide for details: Void an Online Bill Pay payment.

 

If there are no changes in the status, please contact our Payment Support. They have tools that'll help you verify the vendor payment.

 

In case you need help with other vendor tasks, click this link to go to our general topics with articles.

 

Keep me posted if you still have questions. I'll be happy to answer them for you. Take care and have a nice day ahead.

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