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Level 2

I used embedded bill pay, so I have a bill and a payment. When I download my bank transactions, how do I match them? The bill has been paid so doesn't show up in Match.

 
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Best answer August 09, 2020

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Moderator

I used embedded bill pay, so I have a bill and a payment. When I download my bank transactions, how do I match them? The bill has been paid so doesn't show up in Match.

Hello again, @jwbards.

 

Thanks for clarifying out your concern. It was super helpful, and I feel like we are on the same page.

 

Online Bill Pay has its way of the mapping process. Thus, to match the PayCheck account to the downloaded bank transactions, you may need to contact Online Bill Pay support. Since the account displayed doesn't match on the account used on the bank transaction. 

 

To know more about the embedded pa bill feature, see this article: A new embedded bill pay capability in QuickBooks Online and QuickBooks Online Advanced.

 

I'm only a couple of clicks away if you need further assistance in managing your account. It's always a pleasure to help. Have a great day!

 

 

 

**Say "Thanks" by clicking the thumb icon in a post.

**Mark the post that answers your question by clicking on "Accept as solution".

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QuickBooks Team

I used embedded bill pay, so I have a bill and a payment. When I download my bank transactions, how do I match them? The bill has been paid so doesn't show up in Match.

Let's match your bill payment instead of your bill, jwbards.

 

QuickBooks automatically downloads the latest available transactions every night around 10 PM PT. Once downloaded, you'll have the option to match your payment. To do this, you can follow these steps.

  1. Select the transaction to expand the view. 
  2. Review the Records found. These transactions are ones you already entered in QuickBooks.
  3. Select the link next to each record to get more details.
  4. Review the Deposit to field on the forms. Your transaction in QuickBooks is already in the account listed.
  5. When you’re done, select Match.

For future reference, you can run reports to know the aspects of your business. Please check this article.Run Reports In QuickBooks Online.

 

Fill me in if you need anything else. I'd be happy to help.

Highlighted
Level 2

I used embedded bill pay, so I have a bill and a payment. When I download my bank transactions, how do I match them? The bill has been paid so doesn't show up in Match.

I figured out my problem, which leads to another question.  When I paid the bills online, the account it added to the payment was PayCheck.  My downloaded transactions are in a different account.  I don't think there was an option to select the account when I was paying the bills online; is there someplace I can set that?

 

Thanks.

Highlighted
QuickBooks Team

I used embedded bill pay, so I have a bill and a payment. When I download my bank transactions, how do I match them? The bill has been paid so doesn't show up in Match.

Hello, @jwbards.

 

Let me share additional information so you'd be able to successfully pay your bill and match your transactions.

 

Here are the possible reasons why you're unable to locate or find a match for your bill payments: When matching your bank transactions, you'd want to consider the following:

  • The downloaded transaction is more than 21 days older/earlier from the actual Banking transactions.
  • The transaction was recorded in a different bank account
  • Both amounts from Banking matches (a quarter difference can cause the issue).
  • The transaction from the bank is a payment/ deposit of two or more open transactions in QuickBooks.
  • The transaction type is different in QuickBooks than at the bank. QuickBooks wants to match a check with a check and an expense with an ACH or debit/credit card swipe.

Since you're using PayCheck in paying your bills online, let's locate the manually added bill and bill payment. Let's make sure that you use the same bank account and payment method.  Here's how:

  1. Go to the Expenses menu.
  2. Choose the Vendors tab.
  3. Select the name of the Vendor.
  4. From the Transactions List, locate the bill and its payment.
  5. Double-click on the bill payment.
  6. Review its details.
    • Take note of the bank account use in paying the bill.

Once the system detects a match transaction, you'd see prompt about it in the For Review tab in the Banking page. You can read through this article for more tips and tricks in managing your downloaded bank transactions: Matching Transactions.

 

Get back to us here if you have other questions. I'm always here to help.

Highlighted
Level 2

I used embedded bill pay, so I have a bill and a payment. When I download my bank transactions, how do I match them? The bill has been paid so doesn't show up in Match.

Thank you, but what I'm trying to figure out is how NOT to use PayCheck as the account when I pay online.  I'd like it to match the account that will be on the transactions downloaded from the bank.

Highlighted
Moderator

I used embedded bill pay, so I have a bill and a payment. When I download my bank transactions, how do I match them? The bill has been paid so doesn't show up in Match.

Hello again, @jwbards.

 

Thanks for clarifying out your concern. It was super helpful, and I feel like we are on the same page.

 

Online Bill Pay has its way of the mapping process. Thus, to match the PayCheck account to the downloaded bank transactions, you may need to contact Online Bill Pay support. Since the account displayed doesn't match on the account used on the bank transaction. 

 

To know more about the embedded pa bill feature, see this article: A new embedded bill pay capability in QuickBooks Online and QuickBooks Online Advanced.

 

I'm only a couple of clicks away if you need further assistance in managing your account. It's always a pleasure to help. Have a great day!

 

 

 

**Say "Thanks" by clicking the thumb icon in a post.

**Mark the post that answers your question by clicking on "Accept as solution".

View solution in original post

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