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dragontheatre
Level 1

I've hit the class limit and the documentation says to inactive some classes but when I do so it says they still count toward the limit. What am I missing here?

 
8 Comments 8
KlentB
Moderator

I've hit the class limit and the documentation says to inactive some classes but when I do so it says they still count toward the limit. What am I missing here?

I can provide a clarification on deactivating classes, dragontheatre.

 

The inactive classes will reduce your usage limits depending on its categories or sets. If your account has default classes created or classes imported from QuickBooks Desktop, these won't count towards the limit.

 

These are the default classes:

  • Design
  • Overhead
  • Landscaping
  • Maintenance

All the classes that you manually created will reduce your usage limits if you deactivate them.

 

This update is also an opportunity to help clean up your books and remove the items that are no longer needed. For more information about usage limits, you can read this article: What are Usage Limits in QuickBooks Online?

 

Here's an article that will help you in tracking your transactions by class.

 

Let me know in the comment section if you have further questions about usage limits. I'd be pleased to answer them.

 

 

dragontheatre
Level 1

I've hit the class limit and the documentation says to inactive some classes but when I do so it says they still count toward the limit. What am I missing here?

No it's definitely a class we created. And I thought maybe it was an issue with the class not being "empty" but I ran a report back 30 years just for fun and it's definitely empty. 

dragontheatre
Level 1

I've hit the class limit and the documentation says to inactive some classes but when I do so it says they still count toward the limit. What am I missing here?

No it's definitely classes we created. I even made sure there were no transactions attached to it for 30 years (which is longer than we've been around) and still says it will count toward our total. 

ShiellaGraceA
QuickBooks Team

I've hit the class limit and the documentation says to inactive some classes but when I do so it says they still count toward the limit. What am I missing here?

Hi dragontheatre,

 

I'd like to add some information about deleting classes. Let me share them with you so you can resolve this.

 

If you're migrating or importing classes to QuickBooks, these are not counted towards your usage limits. You'll want to make sure you're deleting a class that is not part of the migration or an imported class.

 

You can run a class list report to verify what these classes are.

  1. Click Reports.
  2. In the Find report by name field, type "Class List".
  3. Click the Gear icon next to Export icon.
  4. Mark the boxes next to Last Modified, Last Modified By, and Create Date.

You'll see from the Last Modified By column if the class is imported or not.

 

You can read more about usage limits in this article: What are usage limits in QuickBooks Online?

 

I've also added our page about income and expenses if you need some help articles for your future tasks.

 

Reach out to me if you need help with anything else. I'll be around for you.

dragontheatre
Level 1

I've hit the class limit and the documentation says to inactive some classes but when I do so it says they still count toward the limit. What am I missing here?

Nope, not migrating, just finally trying to clean up the books for the new limits. I deactivated classes older than 7 years but it hasn't helped. 

JessT
Moderator

I've hit the class limit and the documentation says to inactive some classes but when I do so it says they still count toward the limit. What am I missing here?

Hi there, dragontheatre.

 

You already did the steps to reduce the class, but still getting the same result. At this point, I would recommend contacting our Support. That way, can use a screen-sharing tool to see your setup and gather more data to investigate this.

  1. Click on Help and choose Contact us.
  2. In the description field, enter something like inactivating a class won't reduce the usage limit.
  3. Click Let's talk.
  4. Choose from Message an agent or Get a callback.

If you have other questions, please let me know.

dflesch
Level 1

I've hit the class limit and the documentation says to inactive some classes but when I do so it says they still count toward the limit. What am I missing here?

If there are transactions under an inactivated class, will it count toward my limit?

Mark_R
QuickBooks Team

I've hit the class limit and the documentation says to inactive some classes but when I do so it says they still count toward the limit. What am I missing here?

Let me provide additional information about the usage limit, @dflesch.

 

Inactivated classes with transactions won't count towards the usage limit unless they're migrated from QuickBooks Desktop or coming from a third-party app.

 

You can check out this article for additional information: What are usage limits in QuickBooks Online?

 

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

 

If you have other concerns, just comment below or post again. I'm always here to help. Have a great day ahead.

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