Income is inflated due to the fact that Clover Sales are duplicated in the income portion of the P & L. How do I fix this?

Hello there, mkr7,

If you are using online banking and automatic sync feature this creates duplicate transaction entries. To avoid this, you can match the bank feeds transactions to the transactions synced from Clover.

Here's how: 

1. From the left menu, select Banking.
2. On the Bank and Credit Card window, select the For Review tab.
3. Locate a transaction with one or more possible matches to review.
   • One match found - The matching transaction appears in the CATEGORY OR MATCH column.
   • Multiple matches found - You must open the transaction row to review the possible matches.
4. For transactions matched with a:
   • Single Record - If the match is correct from the Action column, select Match, to accept.
   • Multiple Records - From the Action column, select View to open the transactions row. Review the possible matches listed under Records found, then select the correct one and select Match to accept.
5. If the possible match are incorrect, select the transaction to open it, then select Find other records to open the Match transaction window. Search for other possible matches.
6. The transactions you matched are moved from the For Review tab to the In QuickBooks tab, then are marked as matched.

For the transactions already recorded in QuickBooks, you can undo the process by following these steps:

1. On the Banking page, select the In QuickBooks tab.
2. Locate the transaction.
3. From the Action column, select Undo.

To undo multiple transactions at once, you can select the checkboxes for all of the transactions and select Undo Selected from the Batch Actions drop-down menu.

The transaction is moved from the In QuickBooks tab to the For Review tab where you can select it and assign an account for it from the drop-down list in the Category or Match field.

If you manually recorded the transactions you can void or delete them by following there steps in this article.

Let me know how it goes.

Thanks,

Marc_m

Can you still help with this problem?

Yes, as mentioned by my colleague above, if you have a bank connected with QuickBooks and an automatic sync feature with Clover, it will create duplicate transactions, @mitchm24.

Here are the updated steps for matching bank transactions:

1. Hover your mouse over Accounting from the left menu, then choose Bank transactions.
2. Go to the Pending tab.
3. From the Match/Categorize column, click Match to expand the table row.
   
   
    
4. Review the transactions listed under the Match suggestion column, then select one to view additional details.
5. Tick the checkbox for the transaction you want to match.
6. Hit Match.

To reverse transactions already recorded in QuickBooks, follow these steps:

1. Hover your mouse over Accounting from the left menu, then choose Bank transactions.
2. Go to the Posted tab.
3. Click the Undo button under the Action column.
4. Go to the Pending tab again and repeat the steps above.

If you have any other questions about your bank transactions, don't hesitate to comment below.

Do these instructions work on Quickbooks Online? 

Yes, mitchm24, the steps my colleague Ethel_A shared are specifically for QuickBooks Online.

Have you had a chance to try them out yet? Let us know if you ran into any issues along the way. We’re happy to help!

And if you need anything else, just swing back by the forum. We’ve got your back!

I have a number of transactions that don’t match up. My suspicion is that AMEX doesn’t always deposit in 2 days as the other cards do plus I don’t make Daily Cash deposits. What is my solution for this?

Hey there, anastasiadiner.

Thanks for joining this thread here in the Community. I'm happy to provide some info about transactions that don't mess up in QuickBooks Online.

When you run into a situation where certain transactions aren't matching up in your accounts, the best way to get this resolved is to complete a reconciliation of the account. Doing so will allow you to align your transactions from your bank or credit card statement with those that are in your QuickBooks account. You'll then be able to decide what to do with the remaining transactions that weren't listed on your statement. The following article provides additional info about reconciling an account in QuickBooks Online.

It's always a good idea to consult with your accountant if you're unsure about what to do with the leftover transactions after reconciling.

Please don't hesitate to reach back out if you have any other questions. The Community always has your back.