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Is anyone having the issue of not being able to search for a reference number even though you have entered it and saved it.

 
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Re: Is anyone having the issue of not being able to search for a reference number even though you...

Hi there, sbrawl.

 

I've checked our records and there's no reported issue similar to this. I also tried this on my end and searching the reference number works fine.

 

Let's try checking if this is a browser-related issue by using an incognito window. To do this, please follow the shortcut keys to disable the cache on your browser:

 

  • For Chrome simply press Ctrl + Shift + N.
  • For the Mozilla Firefox and Internet Explorer, press Ctrl + Shift + P.
  • For the Safari, press Command + Shift + N and make sure you're using the latest version.

 

Now, if you're able to search the reference number of those transactions, you can go back to your original browser and clear the cache. You can also use another compatible browser with QuickBooks.

 

Let me know if you're able to search the reference number after performing the basic troubleshooting steps.  I'll be around.

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