Good to see you here in the QuickBooks Community, @rgschafer,
To receive ACH payments from international customers, I suggest contacting their financial institution by your foreign customers. They can provide an option for using international accounts with U.S. based businesses.
For future reference in case you want to learn more on how to process an ACH bank transfer for your customer’s sales receipt or invoice in QuickBooks Online, please check out this article: Process an ACH Bank Transfer from a Customer.
Let me know if there's anything else I can do for you, I always have your back. Thanks for reaching out, wishing you and your business the best.
I have the banking info from the BMO Bank of Montreal including the Swift Code. Can I process this through the Receive Payments section in QB Enterprise Desktop?
Rich Cady - [email address removed]
Hello there, Rich Cady.
We're unable to process payments using non-US banks. Although, there's a workaround I can suggest. You can process an eCheck or electronic check payment.
First, you'll need to have a paper check from your customer. Once you have it, you can scan it to convert into an eCheck.
As a guide, you can check these articles:
I'll also forward this suggestion to our developers. They can put this into consideration so you can process ACH payment from non-US banks.
Please let me know if you have other questions about payments.
I have a customer using a German bank (name unknown at the moment) so should I tell him to reach out directly to his bank regarding the possibility of paying via ACH to a US business (us) or try the eCheck method? For the latter I assume I'd have to do a separate eCheck for each invoice.
Also, if the German bank does provide an option for ACH payment, would I still be able to set that up for automatic withdrawal based on this article?
Allow me to join the thread and share some insights about processing ACH payments to international customers.
Usually, you can follow the steps provided by ShallyMarR to let your customers reach out to their financial institutions for the bank to provide options for international accounts with US-based businesses. However, the workaround provided by AlexV is to make it easy to accept payment without using the customer's credit card.
In addition, yes, you'll still be able to use this article (Process an ACH bank transfer from a customer) to set up for automatic withdrawal as long as the international bank accepts the authorization from QuickBooks.
On the other hand, QuickBooks accepts non-US credit card form customers using QuickBooks Merchant Services. For further details, you can check this article: Accept Non-US credit card from customers using QuickBooks Merchant Services.
I've also suggest getting in touch with our Merchant Support if you have any other questions about processing ACH payments. For the support's contact information, you can check it here: Contact Payments Support.
Keep posted if you have any other questions. I'll be right here to help!